How to regain customer confidence post Covid-19
For a resort reopening after the Covid-19 lockdown, the key is instilling customer confidence that it’s safe to return and vacation again. We have some expert top tips to help.
The benefits of listening to your customers and employees
Communication is a two-way street. You have to undertake active listening to receive the benefits. And you might not like what customers and staff say.
15 tips to keep you in the loop during lockdown
If you're working remotely it's hard to keep in the loop with every aspect of your business or department. Here's some top tips to help you keep up to date.
The importance of communication in a crisis
We can't control crises happening but we can control control how we communicate with customers and employees so they get the information they need as quickly as possible without jeopardizing their trust in the company over the long term.
12 great apps for remote working during a crisis
If you have staff working from home here are some apps and online platforms for remote working that might just help you remain productive during a crisis.
Spotlight on the Communication Delivery Engine
Merlin's Communication Delivery Engine allows you to mine your data, then communicate via mail, email and telephone with your selected audience.
A Covid-19 update from our CEO Mike Pnematicatos
We wanted to keep you updated with what the Merlin team is doing to make sure we're ready for you when normal working life returns after Covid-19.
COVID-19 – A message from our CEO Mike Pnematicatos
An update about the COVID-19 pandemic. Across the globe, individuals, families, communities, and businesses are adjusting to a new reality in light of the COVID-19 pandemic. I extend heartfelt sympathy to anyone impacted by the virus, and sincere gratitude to…
Expansion of development and support teams announced
We are delighted to announce Shanelle Noor Mohamad and Vivek Bhuttoo have joined Merlin Software's development and support teams in Mauritius.
Why are resorts settling for old technology?
Why do resorts still use old technology rather than upgrading? CEO Mike Pnematicatos analysed a number of resorts who “failed to launch” to find out why.