Merlin Features

Merlin Software features the CORE for unified data, Web Apps for staff efficiency, and Portals for seamless owner self-service, all integrated and cloud-native.

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Everything you need to run your resort

The complete cloud-based software solution for today’s vacation ownership resort – whatever its age, size, location or product sold – combined with superb customer support, regular innovative enhancement releases and over 30 years’ industry experience.

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Features

Merlin Web Apps: For User Workflows

Merlin Web Apps are a powerful suite of single-page applications designed to streamline business workflows for your staff. They extend the functionality of Merlin CORE, empowering your teams to be more productive.

With dedicated apps for housekeeping and maintenance, as well as tools for sales, marketing, call centers, and admin, Merlin Web Apps simplify complex tasks and reduce manual work.

Whether your staff are office-based or in the field, these customizable multi-lingual applications ensure they can manage tour appointments, handle guest check-ins, and oversee daily operations with ease, ultimately enhancing efficiency and business performance.

Agent Desktop Web App

A sophisticated call center web app that acts as a central hub for managing inbound and outbound calls. It’s a workflow tool for selling and booking minivacs and tours, and can connect to a third-party dialler for added efficiency.

Field Agent Web App

A vital tool for sales and marketing teams working off-site. It allows field agents, generators, and OPCs to sell/book minivacs and tours or capture new leads directly from their mobile device.

Housekeeping Mobile App

A mobile-first app for your housekeeping team. It digitizes the management of cleaning tasks, allowing housekeepers to view their assigned jobs, update room statuses, and communicate in real time, all from their mobile devices.

HTML Editor Web App

A “What You See Is What You Get” (WYSIWYG) web app. It’s a user-friendly tool for creating rich HTML content for communications, emails, and marketing campaigns, and allows for storing images directly on the server.

Maintenance Mobile App

This mobile app streamlines maintenance operations. It enables staff to manage and track maintenance activities, receive new tasks, update progress, and document completed work from anywhere on the property.

Member Services Web App

This app is a workflow tool for your member services team. It helps manage customer relationships and case management, as well as outbound communication activities like calling, emailing, and texting, to keep members engaged and informed.

MiniVac Web App

A robust sales and marketing app. It allows you to sell mini-vacation packages online, let guests book their accommodation and a tour slot, and complete the payment process in one seamless transaction

Outbound Caller Web App

This web app serves as a workflow tool for your call center. It helps build and manage outbound calling lists, enabling operators to efficiently make and track calls for sales, marketing, or member services campaigns.

Sales Contract Web App

A workflow app designed to streamline the sales process. It facilitates the “take-on” of new sales contracts, guiding agents through the necessary steps to ensure all details are captured accurately and efficiently.

Tour Agent Web App

A mobile app for tour agents. It provides a streamlined interface for agents to view their assigned tours for the day, receive and make real-time updates, and manage guest interactions efficiently while on the move.

Tour Reception Web App

This web app centralizes tour management for sales teams. Staff can easily manage tour schedules, check in arriving guests, assign agents, and start/stop tours, ensuring a smooth and professional tour experience.

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Merlin Software is a modular, cloud-based timeshare property and vacation resort management solution that spans marketing, sales, accounting and reporting in a single front-to-back office system.

Merlin Web Apps are a robust suite of customisable, device-responsive applications for your staff. They are designed to streamline user workflows, reduce costs and enhance efficiency. They use the latest technology to future-proof your business.