When it comes to functionality, Merlin Software is jam-packed with features that are available to all our resort clients as standard. While the word robust is used a little too frequently in marketing today, the phrase is totally relevant to Merlin.

Merlin Software is the complete front-to-back software solution for today’s timeshare resort, fractional development and multi-destination points club.

Merlin Classic features include integrated modules for marketing, sales, front office, property management, back office and accounting. No other software is required to manage your resort operation – no matter how complex your product, how many users you have or where and how you market and sell.

Merlin’s WebApps are super cool

Merlin’s WebApps use the latest coding language to add a new level of flexibility to your operations and improve your customer service and customer experience.

Available to use on all device types, Merlin’s WebApps make it easy for your owners and rental guests to book their accommodation themselves when and where they want to via your website. And check-in and out remotely.

What’s more, Merlin’s staff based WebApps streamline every aspect of your operation, from the call centre and direct bookings to housekeeping and maintenance.

Indeed, there is so much to share about the features available with Merlin Software that we thought we’d ask some of the staff for the functionality that impresses them the most. This is what they selected:

Cool Merlin Software features (according to our team)

1. Option for management fees to be reported solely as revenue when paid.
2. Clients have the option to use our web services to build their websites.
3. Online payment – option of Integration with existing or new payment clearing providers.
4. Automated emails sent out pre-arrival to remind guest of their upcoming booking.
5. Owners and members can pay their guest accounts with points.
6. Check into the next booking where sequential bookings are not merged.
7. Make phone calls functionality, Outbound Caller and Agent Desktop App for call centres.
8. Auto match payments to invoices in bulk.
9. Split weeks into mid-week and weekend occupation periods for ownerships.
10. Merge fields to send out statements in bulk.
11. Exchange of bookings between owners.

Add into this that Merlin is cloud-based, so all your operations staff can access the software whether they are on the resort or working from home. There are none of the issues of traditional resort server-based software. The team only need their device, internet access and login details.

And don’t forget that Merlin undertakes regular server updates where new and updated functionality is released for ALL customers to enjoy at no extra cost. Our clients always have access to the latest version of the software with an experienced team of support staff on hand if needed.

You’ll now see what we mean by Merlin Software being robust and comprehensive. It’s the total package.

To find out more, just contact Mark Thomas to arrange an online software demonstration. Let us know if you’re interested in particular functionality to resolve any issues you are having with your current software provider.