Vacation Ownership Software
Marketing
This robust and all-embracing module is your resort’s complete CRM system, tracking each lead from source to sale with sophisticated data mining tools and communications methods.
Sales
Whatever your product, this wide-ranging module gives total control of the entire sales process from creating inventory and printing contracts to tracking ownership changes and reporting.
Resort Management
Resorts can maximise their inventory utilisation and yield management while performing all property management tasks including front desk reception, central reservations, shift change and night audit.
Accounting
With a complete double entry accounting module, this wide-ranging module allows caters for all accounting functions for multiple companies, currencies and product types.
Testimonial: Pearly Grey Ocean Club, Tenerife
By using Merlin’s cloud-based resort management software, Pearly Grey was already fully equipped to run a virtual office. Enabling key staff members to work remotely from home during the Coronavirus lockdown has allowed the resorts dedicated team to continue to provide a first-class customer service throughout the lockdown. This seamless transition has in fact highlighted the real possibility that as we return to a new semblance of normality, some of Pearly Grey’s administration team will be able to work from home on a more regular basis.
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Our Promise To You
The Merlin Software team promises that no client will ever find themselves lost, confused and alone with our software and will always enjoy the very best customer experience from every member of our team.
Latest News & Press
November 20, 2023
Innovation is our driving force so we are thrilled to announce our latest enhancements, released on November 12 2023, designed to revolutionise vacation ownership management and operations.
October 20, 2023
Merlin Software takes an active interest in emerging trends across the software landscape to ensure our offerings continue advancing to meet the evolving needs of our clients. Here are some of the key developments we're watching.
October 6, 2023
We are thrilled to announce a series of enhancements that were released on October 1st, designed to make your experience with our software even more powerful and user-friendly.
August 23, 2023
This summer 2023, we've rolled out several Merlin enhancements designed to streamline your resort operations, enhance security, and improve communication.
July 15, 2023
Merlin CEO Mike Pnematicatos looks at how Software as a Service solutions - SaaS - can benefit the hospitality industry including hotels and resorts.
June 28, 2023
Significant enhancements have been made to the Merlin Contract Web App, a game-changing tool accessible on all devices offering a predefined workflow that streamlines the entire journey.
June 28, 2023
Reluctance to update legacy systems is understandable. In this blog, we look at why hospitality companies must recognize the power of cloud-based systems. The benefits of enhanced flexibility, improved efficiency, data security, collaboration, and personalization outweigh the concerns associated with transitioning to the cloud.
May 2, 2023
We look at how timeshare resorts can drive efficiency and reduce waste with document management and digital process automation technologies, and how Merlin Software can assist with this.
May 2, 2023
Merlin's Mike Pnematicatos looks to the future of supporting clients with the development of the Member Services Web App as the complete CRM and Merlin's outsourcing services.
May 2, 2023
The Merlin Software platform is regularly updated with new features and enhancements. We look at the recent Web App Updates from April 2023 and the new Parent-Child functionality.
March 7, 2023
We look at the development of web apps for business use as more companies see the potential for using web apps to streamline their operations and improve efficiency.
March 7, 2023
Apart from keeping up to date with their property management software, there are many ways that resorts and hotels can use new technology to improve efficiency and the guest experience in 2023.