ARDA World 2015
The Merlin team is back from a great ARDA World 2015 convention. It was super opportunity to meet with our clients and make contact with other delegates looking to move from their legacy systems to Merlin's cloud. WE look forward…
Merlin Software for timeshare
Merlin Software for timeshare has been tailored specifically for the industry - and its ever-changing products and services. We know that our industry is entrepreneurial, exciting and never stands still - so neither should your software. The Merlin team is…
Top cloud computing benefits for resorts
Moving your IT to the cloud has a number of benefits – many that are not immediately obvious but which are actually very important.
Here is our shortlist:
Cloud computing is energy efficient so if this is an important issue for your resort business, it is something that your IT department can contribute to.
Companies in emerging markets are currently some of the hungriest when it comes to technology solutions. With limited access to advanced infrastructure, accessing data centres and off-premise IT services means resort businesses in the most remote locations can enjoy Merlin’s technological advances.
For new resorts, the cloud allows them to get up and running with key business tools, a minimum of fuss and cost while allowing them to focus on their new business.
As Merlin is totally scalable, these companies can quickly and easily scale up as their business grows. This helps keep the resort flexible and stop it being bogged down in long term budgeting and licensing headaches.
Merlin Software allows resorts to add more users and use more services as a resort business grows – with the ability to scale back if things don’t run smoothly.
Follow Merlin Software on Pinterest
You can now follow Merlin Software on Pinterest for the latest articles, infographics and photos from the Merlin team - there is even some cloud humour for the techies among our readers. We have added boards on the cloud and…
Survey: 2 in 5 Americans use the Cloud
Cloud and mobile testing company SOASTA has announced the results of its Cloud Computing Survey.
The aim of the online survey of 2,051 adults was to discover the prevalence of cloud computing in everyday life. The results show that 39 percent of all Americans use the cloud and of those, 86 percent say the cloud has improved the lives of Americans who work.
Merlin sponsors live scoreboard at Christel House golf day
Merlin Software for Vacation Ownership, the leading provider of cloud-based software to the resort industry, is sponsoring the 12th annual Christel House U.K. charity golf tournament, which is taking place at Badgemore Park, Henley on Thames on Monday, June 9. Business…
Taking care of your biggest asset – the customer
These days there is much talk about CRM (Customer Relationship Management) and the notion from the acronym is always customer services or in our vacation ownership industry, member services.
The reality is that CRM or MRM (Member Relationship Management) is not only answering the phone promptly and taking care of member inquires. Even allowing members to make online reservations, process loan or maintenance fee payments or displaying their contract details on your web site is today pretty standard activity.
Don’t get me wrong all these are marvelous things to be able to do for our members, but they are simply not enough.
We live in a totally customer driven economy. The customer, or in our case the members, are now highly sophisticated and knowledgeable due to Internet content on almost every topic they are looking for.
Ahead in the clouds
Whether a single, multi-site or mixed-use operation, most resorts will have data stored on multiple systems which don’t talk directly to each other. Using Cloud technology, Merlin Software has a fully integrated software solution to streamline all aspects of resort management efficiently – meaning resorts of all sizes can get ahead in the clouds.
A single database is what every resort operation should be working from, according to Mike Pnematicatos, founder of software solutions provider, Merlin. Having been in the timeshare industry since 1983, when he became involved in resort development, the frustration and extra work created by using several disparate systems vicariously linked to each other inspired him to develop his own software in 1987, which launched in 2006. The software development was based on 17 years’ experience of resort operations, from sales through to day-to-day management.
Merlin is the only complete enterprise timeshare software system to be cloud-based and served on demand over the Internet. Users can access their Merlin accounts securely, via a web browser, anywhere with an Internet connection.
Merlin’s Mike Ashton to join GNEX ‘True Value of Data’ panel
Mike Ashton is set to join the ‘True Value of Data’ panel at the upcoming GNEX 2014 Industry Leaders conference. The high-profile industry event, known as the Global Meeting of Minds, happens from February 9 – 12 at the Ritz…
Merlin nominated for Best Technology award 2014
Merlin Software has been nominated once again for Best Technology at the Perspective Magazine awards which will take place in Sarasota, Florida on February 12, 2014.
The Awards recognise the stand-out industry companies and individuals across a wide variety of categories and are held in conjunction with the Global Networking EXpo, also known as the GNEX Conference, hosted by Perspective Group.