How to live up to customer expectations
The Merlin team considers five ways resorts can make operational improvements to deliver outstanding service in 2023 and beyond and live up to customer expectations.
How to avoid CX strategy blunders
Three CX strategy mistakes to avoid when developing inititiatives to provide authentic customer experience in the hospitality sector.
Merlin Spotlight: The Member Services WebApp
The Merlin Member Services WebApp provides a snapshot of the member in one location without visiting multiple modules to collect the information.
It’s good to talk with Merlin Live Chat
They say it’s good to talk – and at Merlin Software we have to agree. So we recently launched a live chat facility for our clients, provided by and aptly named TAWK. The aim was simple: To improve the customer…
Live chat service launched by Merlin Software
Merlin Software for Vacation Ownership has announced the introduction of a live chat, in-application messaging service providing clients with instant access to the Merlin support team exactly when and where they need it. The messaging app allows the Merlin team…
It really is all about you
When it comes to timeshare software for your resort, it really is all about you. The announcement this week of the appointment of Lyanne Naiker as customer support manager was the culmination of several months of work at our head…