Cloud computing technology is constantly evolving – and so does Merlin Software with the availability of Merlin WebApps and web services. We regularly review Merlin’s functionality to keep up to date with the latest technology – and the needs and demands of our clients.

Our mission is to make every client use Merlin Software like an expert – without them needing to be one. We do this by creating configurable, custom WebApps that take away all the thinking and allow users to focus on servicing their clients, rather than how to use the software and what options to choose.

Merlin Member WebApp

The Merlin Member WebApp improves the online services you offer your clients. Fully customisable, it uses the latest technology, is fully responsive, tablet-friendly and easy for everyone to use. Your members have effortless access to their accounts from their smartphones and tablets to check reservations, make payments, and order services.

Agent Desk Top WebApp

Merlin’s Agent Desktop is a WebApp that allows call centre operators to follow a pre-determined workflow that moves them through answering the call (pushed to them by your auto-dialer), to selling a mini-vac, booking a tour and taking payment online. The WebApp finally sends a confirmation to the client all in one seamless process.

Merlin Rental Booking WebApp

The Merlin Rental Booking WebApp allow your owners or renting public to find available accommodation from your rental pool, check your booking rules, confirm their booking, order additional items online, make payment and receive confirmation. It’s all live and in real-time.

Merlin Field Agent WebApp

This WebApp gives the field agent the ability to capture sales leads directly into Merlin, booking an immediate appointment and streamlining the process from the agent out in the field to the sales team.

Merlin Purchase Points WebApp

The purchasing of points online allows members to easily purchase additional usage points during the booking process without contacting a call centre. In addition, an upcoming enhancement will enable members to borrow usage points from future points allocations.

Merlin Booking WebApp

Built for our points-based clients, points and floating members can search and book accommodation, check balances, order guests certificates and services and then book and confirm.

Merlin Contract WebApp

Accessible on both desktop and mobile devices, this WebApp allows a salesperson to follow a pre-defined workflow to create a completed contract without input from an administrator – and upload directly into Merlin. The easy six-step process requires the salesperson to select and click relevant buttons and add general information. Then, they can choose the type of sale (weeks or points), create invoices, confirm any finance or payment schedules and email the completed contract directly to the purchaser. Or have it printed and sent by mail.

Merlin Housekeeping & Maintenance WebApp

The WebApp provides an improved experience for teams working in disparate groups around the resort. The WebApp allows maintenance staff to operate from any Android phone to access maintenance request logs. Each team member can record the start and stop times of the functions and update tasks as complete. While the WebApp provides the housekeeping team with real-time data on the room status and employee management features include start and stop of shifts, break times, and location of housekeepers in the resort.

Merlin Guest Pay WebApp

The Guest Pay WebApp offers remote account settlement to streamline checkout and payment processes. Through the WebApp, resorts can give their customers the option to receive a payment link via email. The client clicks on the link in the email and follows the online instructions to complete the payment. It is entirely secure as the guest is redirected to a third-party payment gateway or clearing provider. No credit card information is stored within Merlin or by the email provider. And customers can view their transactions and download content.

Merlin Mini-Vac WebApp

This exciting WebApp allows non-owners and members to search live availability and then book and pay for a mini-vacation via the resort’s website. No call centre is required. The Mini-Vac WebApp is ideal for resorts without large call centres to manage in- and outbound mini-vacation and tour bookings. It also means bookings can be taken 24/7 and not just during office hours. It speeds up the booking process, reduces contact times and enhances the customer experience.

Merlin Member Services WebApp

This WebApp provides a snapshot of the owner/member in one location. Users only need to select the relevant buttons to access the information they need about a member, including: Personal owner profile details, marketing history, sales and ownership, reservations and accounts. Operators can update personal details, make and alter reservations and take payments directly from the WebApp without any need to visit Merlin Classic itself.

Merlin Payment WebApp

Incorporating a gateway to your credit card merchant, your members can make online payments for maintenance fees, reservations and services.

Merlin Software WebApps

Configured to your timeshare or fractional business. Features and benefits include:

Easy set-up

We’ll get you up and running in no time. These stand-alone WebApps are completely independent of, but can integrate with Merlin Classic, if required. Easily configure them to your business processes and rules. Say goodbye to complex, old-fashioned interfaces.

Tablet & Mobile friendly

Merlin’s WebApps are completely responsive so your members, guests and users can easily access their accounts on their smartphones and tablets

User-Servicing

Members can now manage and control their personal accounts themselves so your staff can improve their efficiency and focus on more important tasks

Latest technology

Merlin WebApps are coded using the latest coding languages and practices and hosted on state-of-the-art servers

Reduces overheads

You can reduce your staffing levels and costs with user-servicing

Low start-up cost

Just a small additional monthly cost based on the number of units or members

Focus: The Merlin Member WebApp

The Merlin Member WebApp is fully customisable to your own corporate style and specific booking rules. It’s so seamless, your members will never know they are accessing Merlin’s functionality to access and manage their accounts. Freeing up your staff to work on other projects and tasks. It incorporates:

Register WebApp – Here your members can sign up to access their personal account and receive a secure username and password;

Booking WebApp – Points and floating members can search and book accommodation, check balances, order guests certificates and services and then book and confirm;

Member WebApp – Members can view their personal membership information, statements, transactions and reservation history – all trackable on Google Analytics; and

Payment WebApp – Incorporating a gateway to your credit card merchant, your members can make online payments for maintenance fees, reservations and services.

Introducing the Merlin Member App

Merlin Software Web Services

Leverage the power of Merlin for your timeshare or fractional business.

Why use Merlin's Web API?

Merlin has a normalized, efficient, well-designed database structure – the essential foundation for any system. Then we have extensive functionality and business logic that took years to understand, build and test.

Years of experience in one place

We have extensive experience in business and understanding how the industry works. This intellectual property has been built up over more than 30 years with extensive and direct involvement running timeshare programs and properties.

Latest technology

And best of all it’s all in the cloud and available to you. Why not save time and money and get a head start on your competitors by leveraging Merlin’s unique logic and feature-rich functionality? Build your own Apps using our Web API and Web Services.