Merlin Software for Vacation Ownership, the leading provider of cloud-based enterprise software for the global timeshare and fractional industry, has announced its intention to open a satellite office on the island of Mauritius.

Client Success Manager and Mauritian-born Kamlawtee Ragoo will manage the new office. Once fully operational, her team will handle software support and service calls from Merlin’s clients located across the globe. Going forward, there are also plans to open a programming department to focus on the development of Merlin’s new WebApps technology.

Said CEO and chief software architect, Mike Pnematicatos: “We have been considering this option for some time as we want to be closer to our clients in the east. With its superior educational standards, Mauritius has a highly qualified and skilled, young workforce. It’s a perfect fit for Merlin Software. We are currently in the recruitment and training process and we’ve been impressed with the caliber of candidate.”

The new Mauritius office is currently being completed and will be functioning in the next new year. Support staff are already undergoing Merlin Software training.

About Mauritius

Mauritius is an island nation in the Indian Ocean and is just five hours flying time from Merlin’s head office in Cape Town. The country has four public universities, several technical institutes and an adult literacy rate of 92.7%. The per capita GDP is the highest in Africa.  It is ideally located to handle support and service calls from our clients in Australasia, Middle East, Pakistan and Southern Africa.

About Merlin Software

Merlin Software has been developed by Mike Pnematicatos who has over 30 years experience in the fractional and vacation ownership industry in sales, marketing and resort management.

Developed as state of the art, fully integrated, business application software, Merlin is the complete software package. It handles all types of timeshare and fractional ownership product and includes modules for marketing, sales, front office, property management and back office operations.

Over recent months, the focus has been on developing a range of WebApps utilising the latest technology.