Technology is always advancing and so is Merlin Software. At this extraordinary time, the hospitality sector is looking to technology to support them as they adapt to a post Covid-19 reality. Merlin’s range of Web Apps and Mobile Apps can offer the technical assistance resorts need – and it’s available right now.

We are sure that like most resorts you are preparing for the upswing that will come once this pandemic is over. You are updating your business processes and operational protocols. We also know that you’ll be looking at new ways to offer the best customer experience, prioritise their needs for safety while protecting your employees.

The Merlin Web Apps and Mobile Apps technology can help by offering your members, owners, and guests the ability to seamlessly interact in real time with you through your website – accessing their accounts, making reservations and payments from any handheld device at a social distance. Something that has become our new norm.  

Our stand-alone Web Apps are packed with features and functionality, are easy to configure, device responsive and can be customized to your specific requirements. Importantly, when time is of the essence, they do not need to be installed. Just update them with your business processes and rules and you are ready to go.

We believe they are the future of timeshare software providers and their users.

Below are the listed Web Apps that are currently launched and active:

Member WebApp

The Merlin Member WebApp improves the online services you offer your clients. Fully customisable, it uses the latest technology, is fully responsive, tablet-friendly, and easy for everyone to use. Your members have effortless access to their accounts from their smart phones and tablets to check reservations, make payments, and order services.

Booking WebApp

Built for our points-based clients, points and floating members can search and book accommodation, check balances, order guests’ certificates and services and then book and confirm.

Payment WebApp

Incorporating a gateway to your credit card merchant, your members can make online payments for maintenance fees, reservations, and services.

Rental WebApp

The Merlin Rental Booking WebApp allow your owners or renting public to find available accommodation from your rental pool, check your booking rules, confirm their booking, order additional items online, make payment and receive confirmation. It is live and in real-time.

Agent Desktop

While our other Web Apps focus on the B2C activities of our clients, Merlin’s Agent Desktop is a WebApp that allows our clients’ call centre operators to follow a pre-determined workflow that moves them through answering the call (pushed to them by your auto-dialler), to selling a mini-vac, booking a tour and taking payment online. The WebApp finally sends a confirmation to the client all in one seamless process.

Purchase Points App

Allow members to purchase vacation points without calling or coming into the sales office.

And we are not stopping there. Additional Web Apps and Mobile Apps that are coming online in the next few months.

Guest App

Will allow you guests to manage their entire stay at your property including performing check in and check out themselves from the Guest App.

There are even Mobile Apps for Housekeepers and Maintenance Staff.

We regularly review the functionality of our Web Apps to keep up to date with the latest technology – and to support you at this time. So, keep checking our website and social media for the latest releases and news. If you’d like a demo of our Web Apps, contact us at info@quickmerlin.com and we’ll arrange the rest.