With members demanding convenience and flexibility when interacting with their resorts, it’s more important than ever to offer an online solution.

The Merlin Software Member WebApp is just that solution – and all from your website without you having to worry about additional services or providers.

While many call centres are running on skeleton staff due to pandemic restrictions, members are still wanting to view their accounts and make and pay (where necessary) for their reservations.

Merlin’s Member WebApp handles all of this for you, allowing your member/owner service team to focus on other areas of the business.

The Member WebApp comprises five elements:

• Member: complete profile management
• Booking: search and confirm bookings, able to handle all your complex reservations rules
• Payment: secure online payments using a payment clearing provider of your choice
• Registration: register for the online services provided by the Member WebApp (and our other WebApps)
• Password: seamlessly perform a password reset without call centre assistance

Developed using the latest coding languages, this App allows members to:

• Login to their accounts with a password
• View and manage their details and profile
• View their ownership information
• Search for availability
• Make, manage and confirm reservations
• Make secure online payments
• Print confirmations and statements
• Access their account history
• Reset their passwords

All their activity is captured live directly into Merlin Classic Software with seamless navigation. Your members are interacting with Merlin but via your website. And it’s mobile-friendly too so they can view all this information on a tablet or mobile device.

Of course, the benefits for resorts are clear. The Member WebApp is entirely customisable – so it looks just like any other page on your website.

But, more importantly, in these challenging times, it will improve not only your efficiency levels but improve customer service and experience levels too.

The Merlin Member WebApp is available now and implementation time for Merlin clients is just two weeks.

To find out more about the Merlin Member WebApp (and our other WebApps) and arrange a demo, please contact Mark Thomas on markt@quickmerlin.com.