In this Merlin Spotlight, we will introduce two live WebApps, the Maintenance WebApp and Housekeeping WebApp.

Merlin Software is delighted to introduce the latest in our suite of WebApps designed to provide an easy-to-use system integrated, in real-time, with the Merlin Classic database software.

The objective behind the development of these latest WebApps was simple.

To provide an improved employee and managerial experience for the maintenance and housekeeping teams, working in disparate groups around the entire resort rather than in fixed offices.

The focus is to improve efficiency and visibility in their roles, while providing resorts with increased revenue, improved efficiencies, and enhanced customer experience.

What is the Merlin Maintenance WebApp?

This WebApp allows the maintenance staff to operate from any Android phone for proper mobility around the resort.

The key features allow individuals to manage their tasks around the resort. The Mobile WebApp provides an easy-to-use log of maintenance requests allowing each team member to record start and stop times of the functions carried out and update the task as complete.

Communication directly from the housekeeping team onto the WebApp can advise of maintenance tasks, as well as add housekeeper tasks to the Housekeeping WebApp in return.

Management of room keys is also within the software to avoid returning to reception.

Staff can manage the commencement and completion of their shifts in the start/stop function. And manage and record their breaks allowing for both empowerment of the team during the day and reporting for maximised employee efficiency.

As we have mentioned in previous articles, in these post-COVID times, being compliant and being seen to be compliant is extremely important. 

By performing daily maintenance and engineering jobs, and undertaking preventative tasks as well, and then recording your COVID-compliance and activities, the management team has a visible and recordable status of the resort’s ‘health’. 

Finally, maintenance teams are also able to log lost and found items from guests when discovered, allowing for speedier response to guest requests at the front desk.

These services provide a more transparent and exact outline of the tasks allocated to the maintenance team. It also allows for superior reporting enabling managers to review the team’s performance and impact on the guest experience; all in real-time from wherever the team is around the resort.

What is the Housekeeping WebApp?

This WebApp also performs tasks and visibility from the staff’s mobile Android device.

It provides the team with real-time data on the room status, allowing for: 

• Priorities;
• Guest requests;
• Do not disturb;
• Arrivals;
• Departures;
• Stay-overs; and 
• Assigning rooms to be cleaned all in real-time on the WebApp.

Employee management features include start and stop of shifts, break times, and location of housekeepers in the resort. The time spent in each room, as well as compliance against your COVID19 checklist, can also be viewed to ensure quality control measures are maintained.

Improved front desk visibility leads to better management of guest expectations with exact room status and post-checkout log of lost and found items.

The ability to advise maintenance teams of tasks as well as create housekeeping tasks ensures all staff are aware of their jobs to complete. Supervisors can manage these tasks as well as perform room checks once tasks are shown as complete.

With improved visibility of the tasks requiring completion, the housekeepers can provide a clear record of the status of rooms and other areas. This ensures the disruption to guests is kept to a minimum as well as time wasted reporting and awaiting information from supervisors all lead to a more efficient team.

Find out more: If you are looking to deploy more efficient processes at your resort please contact Mark Thomas, Head of Sales at markt@quickmerlin.com to arrange an online demonstration.

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