The latest Merlin WebApp has been developed to support resorts as they re-open and want to limit the amount of time their customers spend in reception or at points of sale.

The Guest Pay WebApp offers remote account settlement to streamline checkout and payment processes. Through the WebApp, resorts can give their customers – be they members, owners and visitors – the option to receive a payment link via email. 

This payment could be part of the checkout process or for goods and services purchased during their stay. Merlin recommends that resorts receive permission from the client to use their email address in this way.

The client then clicks on the link in the email and follows the online instructions to complete payment. It is entirely secure as the guest is redirected to a third-party payment gateway or clearing provider. No credit card information is stored within Merlin or by the email provider. And customers can view their transactions and download content.

The email content sent to customers is customised to reflect the resort’s branding and messaging – and it’s easy to set-up too. Notably, the client chooses which clearing provider to use. Merlin already has integration built for many of the leading gateways, but new integration can be set-up if required.

The Guest Pay WebApp offers myriad benefits to resorts and their customers:

• Reduces interaction with front desk staff and at payment stations.
• The customer requires no sign-up.
• The WebApp can be used to settle all account types for various services.
• No username or login is required.
• Can work in conjunction with all Merlin’s Member WebApps.
• Very secure as no credit card details are stored

Chief Architect Mike Pnematicatos explains: “Our clients told us they want to reduce direct contact with their members but still offer a great customer experience. The Guest Pay WebApp allows them to do this. They can offer simple remote payment to all their customers. This reduces queuing times in reception and throughout the resort. It’s a win-win for everyone.”

For Merlin clients interested in finding out more, contact our Head of Sales, Mark Thomas, for further information and see an online demonstration of this and other Merlin WebApps.