Built for HOA-managed resorts
Serious software for mature resorts – whatever their age, size or location with all the functionality required to operate a single-site, fixed or floating week resort.
Quick to install
Quick to install, simple to use with no need for additional IT resources or equipment. Resorts just need a PC and an internet connection to login and go.
Marketing
Communicate with your owners and guests, send out member newsletters, general communications, pre-arrival emails and post-departure questionnaires – as well as being your own CRM tool to track and manage everything you send.
Sales
Manage your owners and your ownership inventory with an updated member register so you know who owns what now – and what they owned in the past. Then handle all changes of ownership and private and resort-based resales.
Reservations management
Administer all owner reservations whatever product they own (fixed or floating), handle owner exchange activity including banking and inbound exchange guests and operate an owner rental program with easy-to-operate funds distribution and travel agent commissions.
Reception management
Check your owners and guests in and out, run guest accounting with cashiering, shift changes and night audit and liaise directly with housekeeping and maintenance. Then take advantage of Merlin’s APIs to third party point-of-sale, telephone and key-card systems.
Accounting
Undertake all accounting activity with Merlin’s fully integrated accounting package with industry specific features such as integration with your data, annual maintenance fee billing, statement delivery, sales and annual fee collections, commissions and mortgage finance.
Reporting
Maintain control with real time reporting and a choice of hundreds of industry standard report templates. Develop custom document templates for all types of documents including sales contracts, reservation confirmations and statements with all documents and communications stored permanently in the software.
Online capabilities
Integrate Merlin into your website allowing members to update contact details, check ownerships, review account information, make payments online, review and update reservations, deposit weeks to the rental program or exchange company, pre-order items and print reservation confirmations.
Great value for money
Merlin Software for HOA Resorts is great value for money. Resorts just pay a small set-up charge and a low-cost monthly fee which includes five hours of support per month. They will always access the latest version of the software – no upgrade or enhancement fees ever.
Required
Not required
So what’s included?
Everything you need to run your entire resort operation – no other software required.
Communicate with your owners and guests with Merlin’s Marketing Communication Delivery Engine, which will send out member newsletters, general communications, pre-arrival emails and post-departure questionnaires - as well as being your own CRM to track and manage everything you send.
Manage your owners and your sales ownership inventory with an updated member register so you know who owns what now - and who owned what in the past. Then handle all changes of ownership and private and resort-based resales including contracts, commissions and reporting - all in one place.
Merlin's property management system combines every feature of a hotel management system with the added advantage of integrating your timeshare activities. Incorporating functionality that handles front desk reception, all reservations types, maintenance, concierge, housekeeping, inventory management, owner servicing, night audit, guest accounting, and management fee billing.
Merlin’s fully integrated back office and accounting package includes all the functionality offered by the best accounting software available plus integration with your data, annual management fee billing, statement delivery, sales and annual fee collections, commissions and mortgage finance. Want to use your own software? Simply export all transactions or balances to your own accounting software.
Maintain control with real-time reporting and business intelligence with a choice of hundreds of industry standard report templates – or produce your own custom templates for all types of documents including sales contracts, reservation confirmations, and statements with all documents sent stored permanently in the software.
Integrate Merlin’s functionality into your resort's website and give your owners and guests a great online experience. Allow owners to update contact details, check ownerships, review their accounts including account balances, transactions, and statements, make payments online, review and update reservations, bank weeks to the rental program or exchange company, pre-order items and print reservation confirmations.
- One property deeded timeshare
- Up to 100 units
- Up to 5 users
- Set up
- Data migration (20 hours)
- Online training (20 hours)
- No monthly license fees
- All software upgrades
- Member/owner management
- Annual maintenance fee receivables
- Member/owner reservations
- Exchange inventory management
- Inbound reservation management
- Rental management
- Property management
- Front desk functionality
- Full accounting package
- 5 hours of support/month
- One property deeded timeshare
- Up to 100 units
- Up to 5 users
- Set up
- Data migration (20 hours)
- Online training (20 hours)
- No monthly license fees
- All software upgrades
- Member/owner management
- Annual maintenance fee receivables
- Member/owner reservations
- Exchange inventory management
- Inbound reservation management
- Rental management
- Property management
- Front desk functionality
- Full accounting package
- 5 hours of support/month
- Owner website integration
- Owner login and password
- Personal details
- Ownership details
- Account details
- Reservation details
- Credit card API for online payments
- Floating time booking engine*
- Five hours of support per month
- One property deeded timeshare
- Up to 100 units
- Up to 5 users
- Set up
- Data migration (20 hours)
- Online training (20 hours)
- No monthly license fees
- All software upgrades
- Member/owner management
- Annual maintenance fee receivables
- Member/owner reservations
- Exchange inventory management
- Inbound reservation management
- Rental management
- Property management
- Front desk functionality
- Full accounting package
- 5 hours of support/month
- Owner website integration
- Owner login and password
- Personal details
- Ownership details
- Account details
- Reservation details
- Credit card API for online payments
- Floating time booking engine*
- Five hours of support per month
- Rental booking engine website integration
- Login and password
- Personal details
- Account details
- Reservation details
- Credit card API for online payments