Merlin Software, a leading “Software as a Service” vendor for the global timeshare and hotel industry, is looking to add to its support and development team at its head office in Cape Town, South Africa. 

Said Merlin’s operations manager Sonia Mathews: “We invite passionate, hard working individuals to be part of the Merlin family team in the roles of ASP.Net software developer and senior support agent. If you believe that you meet these requirements, and want to join this exciting team, then we are very interested in talking to you.”

ASP.Net Software Developer

Our successful candidate for ASP.Net software developer will have at least three years’ experience and enable us to continue developing our product using the latest technologies with a view to ensuring we remain one of the top software providers in our industry. This includes:

• Building Single Page Applications for call centers and hotel receptions;
• Enhancing existing application;
• Interface Design – JavaScript and CSS
• Able to manage projects and lead a team

Skills required

• ASP.Net Web API
• Single Page Applications
• .NET 4.5 C# MVC
• MS SQL 2008
• Knockout
• Durandle
• Entity Framework
• Bootstrap
• JQuery
• Javascript

Senior Software Support Agent

Our successful candidate for senior software support agent will join our busy support team and be able to:

• Respond to and solve technical support
• Problem Solve and Troubleshoot Issues
• Create tasks for our developers detailing bug fixes and enhancements
• Deliver timely resolution of support tickets
• Test new releases of our software
• Maintain a high degree of customer satisfaction
• Provide back up to our global project management team

Skills required

• High degree of proficiency in software and online applications
• Excellent, proven interpersonal, verbal and written communications skills
• Excellent analytical and problem-solving skills
• Strong knowledge of accounting
• Able to share skills and knowledge with others
• Multi task and work in a fast -paced environment  
• Cope with stress, conflict and crisis situations
• Flexible attitude toward job function
• Flexible hours that include weekend and after hour shifts
• Tertiary education/qualification

An added advantage

Three years’s experience in the following would be an advantage

• Software support and training
• Accounting/bookkeeping
• Hospitality industry
• Documenting business processes and procedures
• Producing user manuals
• Providing support and training

How to apply

You should have the following before applying:

South African Residency or valid work permit

Fluent in English Up to date CV including references

If you are interested in applying or would like further information, please send your CV with a covering letter to Sonja Mathews.