Merlin Software for Vacation Ownership, the leading provider of cloud-based enterprise software for the global timeshare and fractional industry, has announced the appointment of Sonja Mathews as Operations Manager.

Based in the company’s Cape Town Office, Mathews will be responsible for the implementation of Merlin Software’s new products and services beginning with the launch of the Merlin Member App.

Mathews’ appointment at Merlin Software comes after 27 years in the hospitality industry working with Southern Sun Resorts – 20 of those years in general management. She brings with her considerable experience and knowledge of the various management roles within the hospitality and luxury goods industry with specific understanding of timeshare operations.

Sonja was first introduced to Merlin Software as a client and daily user of the system in 2014 and became involved with training and the roll-out of the software across six Southern Sun properties.

Said Mike Pnematicatos, Merlin’s chief architect, about the appointment: “I am delighted that Sonja has joined us. Not only does she understand every aspect of the system as a client and user of the software, she brings extensive resort operations knowledge that will enhance the products and services that we develop and improve our installation and training procedures”.

Mathews added: “I was first introduced to Merlin as a user and love the way that the software caters for client-specific needs. The team is always willing to do what it takes to make it work.  I am delighted to be part of the Merlin family at this very exciting time as we introduce new services for our clients.”

Merlin Software has been developed by Mike Pnematicatos who has over 30 years experience in the fractional and vacation ownership industry in sales, marketing and resort management.

Developed as state of the art business application software and using the latest web technology, Merlin is the complete software package for today’s hospitality industry and can handle all types of timeshare and fractional ownership product.

Merlin Software incorporates modules for marketing, sales, front office, property management and back office operations, and includes a stand-alone exchange facility and website integration. Its inherent flexibility means it can operate all types of sales activity and holiday product.

As Merlin is served over the Internet there is no requirement for any expensive communication links or set up fees and can be accessed from wherever there is an Internet connection.

Merlin Software provides a complete and fully integrated software solution for today’s vacation ownership business from single site resorts to complex multi-site, mixed-use developments.

The technology platform for Merlin consists of a Microsoft SQL Server database back end with the front end built using Active Server Pages (Browser Front End).