At Merlin Software, we are committed to continuous innovation, ensuring our users have access to the industry’s most efficient, user-friendly, and feature-rich solutions.
Our latest set of enhancements, released on November 24, 2024, introduces a range of updates that streamline operations, enhance communication, and improve financial management for our users.
Here’s what’s new and how these updates can benefit you:
Property Management & Reservation Enhancements
- Levy Account Legends on Property Reservation Page – A new Levy Account Legends section has been added to the bottom of the Property Matrix, providing quick access to key financial details and improving transparency in reservation management.
- Updating Pre-Paid Meals When Moving a Booking – Now, pre-paid items will automatically move when a booking’s Reservation Start Date is changed. Travel Information dates will also be updated, ensuring a seamless experience for both guests and administrators.
- Priority Wait List Restrictions – A new Priority Wait List restriction has been introduced to the PP setup, allowing users to define if a wait list request can be submitted based on Booking Window and Stay Length Rules.
Housekeeping & Cash Management Enhancements
- Housekeeper Cleaning Time Log – A Housekeeping Time Report has been added to the Housekeeping Reports section, enabling better tracking of time spent on cleaning tasks and optimizing workforce efficiency.
- Cash Register Empty Enhancements – Enhancements have been made to the Empty/Fill Cash Register function, including:
- Auto-complete Cash in Hand based on the Current Balance column.
- Auto-fill Cash Registers with negative balances.
- Prevention of duplicate Cash Register Empty transactions.
CRM & Communication Upgrades
- CRM Web App – WhatsApp Integration – The CRM Web App now integrates with WhatsApp, enabling users to open the app directly from Merlin and communicate with contacts effortlessly.
- CRM Call Action Icon – Users can now integrate the CRM Web App with a Third-Party Dialler Application, allowing seamless call initiation directly from Merlin.
- Agent Desktop – Send Payment Link – Agents can now email Members a payment link, making online payments faster and easier for users.
Reporting & Financial Enhancements
- Opt-In/Out Reporting – A new Marketing→Names→Opt In/Out Report provides an easy way to track Members’ communication preferences.
- Movement Export Reports – “To Period” and “To Period Date” fields have been added, improving the ability to filter and analyze movement exports.
- GL Account Flags in Member Details Export – Users can now access GL Account Flag Status and Start/End Date fields when exporting Member Details.
- CDE Ownership Source Dates – New Ownership, Levy, and Occupation Date filters have been added to CDE setups when the Source Type is set to Owners.
- CDE Sequential Bookings Enhancements – Additional filters have been included to exclude Prior/Next bookings and apply settings at the Same Resort or Region level.
- Names De-Duplication on Upload – Improved de-duplication logic has been implemented in the Name Upload template, reducing data redundancy.
New Payment Gateway Integration
- Stripe (Soft Terminal) Integration – A new Payment Gateway integration with Stripe has been developed, expanding Merlin’s range of payment options.
Discover the Benefits of These Enhancements
These updates are designed to make property management, reservations, guest communication, and financial operations more efficient than ever. Whether you are a long-time Merlin user or currently exploring new software solutions, now is the perfect time to take advantage of these powerful features.
Want to learn more? Contact our Merlin Support Team for personalized guidance on how to maximize these enhancements.
Not using Merlin yet? If you’re looking for a cutting-edge vacation ownership software solution, schedule a demo today and discover why so many leading resorts trust Merlin Software.
Stay ahead of the curve with Merlin Software for Vacation Ownership – where innovation meets efficiency!
