Merlin Spotlight: June 7, 2026 Server Enhancements
The June 7, 2026 Merlin Software server update introduces a range of enhancements focused on reservation requests, waitlist management, membership administration, reporting, marketing, and operational efficiency.
Many of these updates are designed to help teams work faster, access more information from a single screen, and reduce manual processes. Several enhancements also improve the experience for owners and members by making reservation requests and waitlist management more transparent and easier to manage.
Here is a closer look at what has been updated and what it means for your resort or HOA operation.
Reservation Requests and Priority Waitlist Enhancements
A significant portion of this release focuses on Reservation Requests and Priority Waitlist functionality.
Multiple Enhancements to Reservation Requests
The Reservation Request page has received several improvements to streamline workflows and provide users with greater visibility into request management.
For resorts that handle high volumes of owner reservation requests, these updates reduce the time spent navigating between screens and make it easier to track request status.
New Waitlist Request Modal
When viewing Priority Waitlists, users will now see a new pop-up modal when clicking on a Reservation Request ID. This provides faster access to key reservation request information without requiring multiple page changes.
For reservations teams, this means:
- Faster review of requests
- Improved visibility of waitlisted bookings
- Reduced administrative effort
Improved Waitlist Logic
The Priority Waitlist logic has been enhanced to allow waitlisting when only part of the requested inventory is available. Previously, users could encounter error messages when availability did not fully match the request.
This enhancement gives reservation teams greater flexibility and improves the chances of securing inventory for members.
Direct Navigation from the Name Home Page
Users can now click the Reservation Request ID hyperlink on the Name Home Page Heads Up Display and navigate directly to either:
- The Reservation Request
- The Priority Waitlist
Depending on the request status.
This reduces the number of steps required to research reservations and respond to member enquiries.
Hide No Match Filter
A new Hide No Match option has been added to the Priority Waitlist page.
This allows users to remove requests that have no availability matches from view and focus on requests with potential inventory opportunities.
Streamlined UTC Filters
The Unit Type Code filtering logic on the Priority Waitlist page has been simplified and improved.
This makes it easier for users to locate relevant inventory and manage waitlists more efficiently.
Membership and Ownership Enhancements
Membership Flag 3 Added
Membership Flag 3 has been added to:
- Product Pool setup
- Name Home Page display
- Membership pages
This provides resorts with an additional level of membership classification and segmentation.
Properties with multiple ownership structures or specialised membership programs will benefit from the additional flexibility.
BF and OCC Added to Reservation Requests
BF and OCC information can now be included when creating Reservation Requests.
This provides reservations and marketing teams with more complete information at the point of request creation and helps improve reservation accuracy.
Front Office Improvements
Vehicle Registration Number Now Editable
Vehicle Registration Number can now be edited directly within Reservation Information. The Vehicle Registration field has also been added to the Check-In and Check-Out pages.
For resorts with parking controls, gated access, or security requirements, this provides better guest tracking and operational visibility.
Additional Fields Added to Points Statement Export
New data columns have been added to the Send Documents export for Compact Points Statements. This provides more flexibility when generating owner communications and analysing points activity.
Reporting Enhancements
Journal Receipt and Journal Payment Added to Levy Points Report
The Levy Points Report has been updated to include:
- Journal Receipts
- Journal Payments
This provides finance teams with a more complete view of account activity and improves reporting accuracy.
New Call Time Log Report
A new Call Time Log Report has been added under:
Marketing → Reports → Call Stats → Call Time Logs
This report provides greater visibility into call activity and performance tracking. For marketing and contact centre teams, this helps monitor productivity and improve operational oversight.
Setup and Configuration Improvements
Cleaning Credits Merge Function
A new merge function has been created for Cleaning Credits. This enhancement supports document generation and communication workflows where cleaning credit information needs to be included automatically.
Total Occupants Logic Added to Unit Type Codes
Unit Type Code setup now includes Total Occupants logic. This enhancement helps ensure occupancy information is more accurately reflected across reservations and inventory management processes.
Questionnaire Answer Type – Subheading
A new Answer Type called Subheading has been added to Questionnaire setups. This allows resorts to create more structured questionnaires and improve the presentation of forms and surveys.
Data Management Enhancements
Improved Name Import Functionality
The process used to import Names into Merlin has been enhanced. This update provides improved flexibility and efficiency when loading large volumes of ownership, member, or guest records.
Properties planning data migrations or bulk imports should contact Merlin Support for further information on the new functionality.
What These Updates Mean for Merlin Users
The June 2026 enhancements continue Merlin’s focus on practical improvements that solve real operational challenges.
These updates help resorts:
- Manage reservation requests more effectively
- Improve waitlist visibility and processing
- Enhance member servicing
- Increase reporting accuracy
- Improve front office operations
- Reduce manual administration
- Gain more flexibility in membership management
Many of these improvements remove small friction points that teams experience every day. When combined across departments, these efficiencies create meaningful operational gains.
Questions About These Updates?
If you have any questions about the June 7, 2026 enhancements or would like assistance enabling or configuring any of these features, please contact Merlin Support.
Our team will be happy to help.
Looking for New Resort Software?
One of the advantages of Merlin Software is that enhancements like these are generally released to existing users at no additional cost.
Rather than waiting years for major upgrades or paying separately for new functionality, Merlin clients benefit from continuous development based on real-world resort requirements.
If your current software feels outdated, disconnected, or difficult to evolve, it may be time to explore a different approach.
Contact Mike Ashton to arrange a demonstration and discover how Merlin CORE, Merlin Web Apps, Merlin Portals, Navigator, and the wider Merlin ecosystem can support your resort’s long-term success.
Frequently Asked Questions about Merlin Software Enhancements
1. What are the biggest improvements included in the June 2026 Merlin update?
The June update focuses heavily on Reservation Requests and Priority Waitlist management. New features include direct navigation from the Name Home Page, enhanced waitlist logic, improved filtering options, and faster access to reservation request information. Additional updates include membership enhancements, vehicle registration management, new reports, and expanded export functionality.
2. How do the waitlist enhancements benefit resort operations?
The new waitlist functionality gives reservations teams greater flexibility when managing inventory requests. Users can now work with partial availability, access reservation details more quickly, filter waitlists more effectively, and navigate directly from member records to reservation requests. This reduces administrative effort and improves response times for owners and members.
3. Are these software enhancements available to existing Merlin users?
Yes. Like most Merlin Software enhancements, the June 2026 updates are generally provided to existing users as part of Merlin’s ongoing development programme at no additional cost. This allows resorts to continually benefit from new functionality and operational improvements without expensive upgrade projects.
