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Articles about Merlin Software for Vacation Ownership

Enhancements to check in and check out as part of Vacation Ownership Management

Unlocking Efficiency: Merlin’s Enhancements Transform Vacation Ownership Management

Innovation is our driving force so we are thrilled to announce our latest enhancements, released on November 12 2023, designed to revolutionise vacation ownership management and operations.

Emerging trends

Emerging Trends in Software: A Merlin Perspective

Merlin Software takes an active interest in emerging trends across the software landscape to ensure our offerings continue advancing to meet the evolving needs of our clients. Here are some of the key developments we’re watching.

Merlin Software new possibilities

Unlocking New Possibilities with Merlin Software

We are thrilled to announce a series of enhancements that were released on October 1st, designed to make your experience with our software even more powerful and user-friendly.

latest Merlin Software enhancements

The Latest Merlin Software Enhancements Summer 2023

This summer 2023, we’ve rolled out several Merlin enhancements designed to streamline your resort operations, enhance security, and improve communication.

SaaS

How SaaS can transform the hospitality industry

Merlin CEO Mike Pnematicatos looks at how Software as a Service solutions – SaaS – can benefit the hospitality industry including hotels and resorts.

Contract Web App

Merlin Spotlight: Contract Web App & More

Significant enhancements have been made to the Merlin Contract Web App, a game-changing tool accessible on all devices offering a predefined workflow that streamlines the entire journey.

Updating legacy systems to the cloud

Embrace the Cloud: Unlock the Future of Hospitality with Merlin Software

Reluctance to update legacy systems is understandable. In this blog, we look at why hospitality companies must recognize the power of cloud-based systems. The benefits of enhanced flexibility, improved efficiency, data security, collaboration, and personalization outweigh the concerns associated with transitioning to the cloud.

Process automation Digital transformation

Improve Efficiency With Process Automation & Digital Transformation

We look at how timeshare resorts can drive efficiency and reduce waste with document management and digital process automation technologies, and how Merlin Software can assist with this.

Supporting clients with new CRM and outsourcing functionality

Our Vision For Merlin CRM & Outsourcing Services

Merlin’s Mike Pnematicatos looks to the future of supporting clients with the development of the Member Services Web App as the complete CRM and Merlin’s outsourcing services.

Merlin Web App Updates

Merlin Spotlight: Web App Updates

The Merlin Software platform is regularly updated with new features and enhancements. We look at the recent Web App Updates from April 2023 and the new Parent-Child functionality.

Web applications Do More

The development of web apps for business use

We look at the development of web apps for business use as more companies see the potential for using web apps to streamline their operations and improve efficiency.

New technology Smart hotel and resort accommodation

New Technology To Improve Efficiency And Guest Experience

Apart from keeping up to date with their property management software, there are many ways that resorts and hotels can use new technology to improve efficiency and the guest experience in 2023.

Outsourcing business functions

Outsourcing Back-Office Functions

Outsourcing back office functions can be a significant cost-saving measure. Companies reduce the cost of hiring and training, investing in technology and infrastructure, and purchasing expensive accounting software.

Guide to resort software

A guide to choosing resort software in 2023

In this handy guide, the Merlin Software team has put together some of the most frequently asked questions about resort software, and then we look at what potential providers should offer you.

Website development trends

What is the future for websites?

Mike Pnematicatos considers how websites are likely to develop over the next few years as mobile dominates.

Latest enhancements

Merlin Spotlight: Latest enhancements

We look at key enhancements that have a significant impact for our users by streamlining processes and making Merlin easier and faster to learn.

Metaverse

Hospitality and the metaverse

Highlights from a recent discussion with Simone Puorto about the metaverse and the opportunities for the hospitality sector.

Improvements to Merlin Software in 2022

Improvements to Merlin Software & Web Apps in 2022

We take a look at a selection of the enhancements and improvements to Merlin’s Classic Software and Web Apps during 2022.

technology trends 2023

Merlin CEO Identifies Technology Trends For 2023

Merlin Software CEO, Mike Pnematicatos, looks at new technology that will impact how we live, work, and interact with the world around us in 2023.

Merlin's language localisation

Introducing Merlin’s Language Localisation

Merlin Software CEO Mike Pnematicatos shares the team’s latest development – language localisation. Find out what this means for you, especially if your resort or hotel operates with a non-Latin-based alphabet.

Mobile technology helps return of travel

Technology Supports Return Of Travel

Recent studies are highlighting a new trend in hospitality with travellers relying on technology to remove “touch” from the high-touch sector they formerly knew using mobile devices for checking in and out, making payments, placing food orders, and more.

customer expectations

How to live up to customer expectations

The Merlin team considers five ways resorts can make operational improvements to deliver outstanding service in 2023 and beyond and live up to customer expectations.

social media influencers

The Power Of Social Media Influencers

Merlin Software CEO Mike Pnematicatos looks at the role of social media influencers and explains why he prefers their activity over the posts in Facebook Groups.

working from abroad

Survey, More Employees Working From Abroad

According to a recent survey of 4,000 UK adults more than one in four are working from abroad for extended periods. We look at how Merlin can support this new trend.

data privacy

Why Data Privacy Matters In The Hospitality Sector

Customers are becoming more concerned about data privacy and protection as hospitality brands collect increasing amounts of personal data for marketing and research purposes. We look at why your resort should be taking this seriously.

Customer Data protection

The Importance of Customer Data Housekeeping

Good data management is vital when client data is one of your company’s most valuable assets. We look at how you can ensure the information is safe, healthy and high quality.

Workations

Workations – a new opportunity for your resort?

Workations are increasing in popularity as the benefits are understood and have become a revenue generating opportunity for resorts. We look at how you can attract this new market.

New technology will change the tourism sector

New Technology Shaping The Tourism Sector

New technology that improves safety, reduces waiting time, piques curiosity and takes tourists beyond Earth will change the tourism sector.

To-Do List Management Tool

Introducing Merlin’s To-Do List Management Tool

Merlin’s To-Do List functionality is a simple but effective management tool within the Work From Home WebApp particularly useful for remote working teams.

How to improve your productivty

10 ways to improve your productivity at work

We look at 10 simple techniques you can implement today to improve your productivity and stay in shape workwise to ensure a good work-life balance.

Sharpen the saw

It’s time to sharpen the saw

Merlin CEO Mike Pnematicatos looks at ways you can sharpen the saw by changing some habits and becoming more effective in every aspect of life.

Social Media Trends 2022

6 social media trends for resorts in 2022

As surveys confirm people are travelling again, we look at social media trends and techniques resorts can implement to connect with customers and beat their competitors.

Work from home

Work From Home App – Update

Mike Pnematicatos, the CEO and Chief Architect at Merlin Software shares an update on how the Merlin team is responding to remote working on a permanent basis. And it is looking good so far! Mike also provides further information on…

How to improve your delegation skills

How to improve your delegation skills

Top tips on how resort managers can improve their delegation skills and make delegation work for everyone on their team.

Working remotelyl

Building relationships while working remotely

Can you build relationships while working remotely and never seeing or meeting your colleagues? Merlin CEO Mike Pnematicatos believes you can.

10 ways to improve resort operations

10 Ways to improve resort operations

Resort managers know improving resort operations is a constant undertaking. We look at 10 top practices and techniques that could help improve performance.

Glossary of technical terms

Merlin’s technical terms glossary

If you’re a little confused by the technical terms we use, we’ve put together this short guide to some of the most frequently used terms.

CX strategy

How to avoid CX strategy blunders

Three CX strategy mistakes to avoid when developing inititiatives to provide authentic customer experience in the hospitality sector.

Adapt or die

Adapt or die in 2022

Merlin Software CEO, Mike Pnematicatos, explains how his principle of Adapt Or Die will bring new functionality, services and apps for our customers in 2022.

Digital transformation

Resort Digital Transformation with Merlin

Digital Transformation may seem daunting but, with the right software partner, can prove hugely beneficial for resorts of all sizes.

Merlin Classic enhancements

Merlin Spotlight: Merlin Classic 2021 enhancements

In 2021, Merlin Classic functionality has been enhanced to reflect the sector’s needs today resulting in a comprehensive solution for resorts and hotels.

Vacation Ownership News Round 2

Vacation Ownership News Round 2

The latest Vacation Ownership News Round with a summary of all the most recent important news stories from the industry all in one place.

employee engagement

Employee engagement ideas for staff retention

Every hospitality company wants to attract and keep the best talent. We look at some employee engagement ideas to inspire staff and keep them happy.

travel trends 2022

10 travel trends for 2022 you need to know

We look at how travel trends, changing customer behaviour and COVID-19 will impact the vacation ownership industry in the months ahead.

LinkedIn

How to make LinkedIn work for your business

Some top tips for using LinkedIn to help you increase your business and achieve more sales.

Vacation Ownership News Round

Vacation Ownership News Round Edition 1

The latest Vacation Ownership news from across the world including news from Club Wyndham, the Crane Resort and La Tour Hotels & Resorts.

Merlin WebApps

Merlin Spotlight: Merlin WebApps Summary

In our latest Merlin Spotlight we highlight the business and customer webapps developed by Merlin using the latest technology.

Cybersecurity

Cybersecurity: protect profits, data & peace of mind.

Cybersecurity Awareness Month is a good opportunity to look at actions that resorts can implement to protect profits, data, and peace of mind.

Merlin Classic Resort Software

Merlin Spotlight: Enhancements to Merlin Classic

In this month’s Merlin Spotlight, we take a look at some of the recent enhancements we’ve made to our core Merlin Classic resort software.

third party cookies

Is it the end for third-party cookies?

With Google announcing the delay of its deprecation of third party cookies, we look at how business is responding and what it means for your resort website.

Recruiting resort talent

Top tips for recruiting resort talent

Looking to recruit resort talent? Here are some top tips for selecting the best candidates and retaining them.

Tips for new resort managers

How to become the best resort manager

If you are a new resort manager, we’ve identified some of the best practical advice to help you become a success in your new career.

Purchase Points WebApp

Merlin Spotlight: The Purchase Points WebApp

The Purchase Points WebApp provides a simple way for owners to purchase additional usage points online to complete a reservation.

Email marketing

How to improve your email campaigns

Top tips on improving email campaigns by considering what value you offer and giving copy, design, personalisation and automation attention. 

Employee advocacy

Why employee advocacy could work for you

With an employee advocacy program in place you can use their social media access to extend your organic reach while engaging with your team.

Hygiene Theatre

Are you guilty of hygiene theatre?

Is your resort guilty of hygiene theatre? This illusion of improved safety through the indiscriminate spraying of chemicals and the excessive cleaning of surfaces. It might be time to change.

merlin field agent webapp

Merlin Spotlight: The Field Agent WebApp

The Merlin Field Agent WebApp has been developed for resorts that are in active sale and deploy OPC and concierge teams to book sales tours.

employee happiness

6 top tips to boost employee happiness

We look at some great ideas for keeping your team happy and motivated at this critical time.

online booking engine top tips

Get the most from your online booking engine

Are you making the most of your online booking engine? The Merlin team has put together this simple checklist to help you make sure.

mini-vac webapp

Merlin Spotlight: The Merlin Mini-Vac WebApp

The Merlin Mini-Vac WebApp is an excellent tool for resort marketing teams looking to streamline and automate their mini-vacation bookings.

Google Travel

6 reasons you should connect with Google Travel

For the first time, Google Travel has levelled the playing field, and vacation rentals can now compete fairly with the hotel sector.

Get your resort ready for vacation rentals

Prepare your resort for the return of vacation rentals

Guests are looking to book vacation rentals now. It’s time to ramp up your services and attract guests as they book their first trips.

Keeping employees safe

Keeping your resort employees safe

It is important to protect resort employees and keep them safe from injury and harm. Here are some fundamental top safety tips.

Merlin Member Serivces WebApp

Merlin Spotlight: The Member Services WebApp

The Merlin Member Services WebApp provides a snapshot of the member in one location without visiting multiple modules to collect the information.

Merlin Contract WebApp

Merlin Spotlight: Introducing the Contract WebApp

The Contract WebApp supports your resort as you find new ways to sell during these COVID19 times and want to reduce your admin costs.

employee health and wellness

Caring for the health & wellness of your staff

The health and wellness of your returning staff members is probably well down your priority list. Here’s why it should be a priority.

Merlin Guest Pay WebApp

Merlin Spotlight: Guest Pay WebApp

Merlin’s Guest Pay WebApp supports resorts as they limit the amount of time their customers spend in reception or at points of sale.

Returning to work safely

How to stay safe when returning to work

Are you finally returning to work at your office after the COVID pandemic? Is your resort re-opening soon, and staff are coming back to work? If like many, you are planning to return to work shortly, it’s crucial that you…

Merlin features

11 really cool features Merlin offers resorts

Merlin Software is jam-packed with cool functionality and features that are available to all our resort clients as standard.

Marketing during a pandemic

Why you should keep marketing during a pandemic

it’s more important than ever to use the platforms available to you to engage with your customers and capture their hearts and minds with authentic messages and support.

API to GDS

Merlin Spotlight: API to leading GDS Pegasus

The excellent news for our clients is that Merlin Software launched an API with Pegasus (TravelTripper), one of the largest Global Distribution Systems (GDS), over a year ago. And it’s proving to be a great success for the clients who are accessing this functionality.

Employee engagement

Employee engagement – create passion for your business

In a time of home-working, furlough and threatened redundancy, how do you improve employee engagement? Here are some top tips.

Diversification to generate revenue

Increasing resort revenue through diversification

Diversification could be key for struggling resorts. We look at how they can offer more than just accommodation to generate revenue.

Member WebApp

Merlin Spotlight: Merlin Member WebApp

With members demanding convenience and flexibility when interacting with their resorts, Merlin’s Member WebApp offers an easy online solution that improves the customer experience.

technology trends for 2021

Hospitality technology trends for 2021

Predicting hospitality technology trends during a pandemic is difficult. Here we look at what thought leaders think will happen in 2021.

Zoom call tips

How to avoid Zoom video call mishaps

Using Zoom or video calling software for your meetings? We’ve put together some top tips, do’s and don’ts to avoid any mishaps.

Blue Monday January

No such thing as Blue Monday this January

January is the month when we are urged to #CleanOurDesks, #GetOrganised and #HaveFunAtWork. But January is also the month of #BlueMonday

Holiday message from Mike Pnematicatos

A holiday message from our CEO Mike Pnematicatos

A holiday message from CEO, Mike Pnematicatos as he looks back over the past year, thanks clients and employees and looks forward to 2021.

2021 new year resolutions

Make 2021 the Best Ever with New Year Resolutions!

What better way to clear away the challenges of 2020 and start 2021 than with some New Year Resolutions? We’ve found some inspiration for you!

business trends in 2021

13 Business Trends for Resorts in 2021

We take a look at what business trends influencers, specialists and writers believe the next twelve months will bring for resort businesses.

Agent Desktop ADT

Merlin Spotlight: Agent Desktop WebApp

Agent Desktop is a WebApp developed to streamline the process for resorts that are active in sales and booking tours and mini vacs.

efficient resort reception

11 tips to manage an efficient resort reception

Reception is your guests first experience of your resort. And it can leave a lasting impression. We asked Merlin’s Sonja Mathews for her top tips for an efficient resort reception.

vacation ownership

The changing face of vacation ownership

We trace the development of vacation ownership from its 1960s European roots to the new shared ownership offering from Pacaso.

mental health technology

Mental Health & Technology: Rethinking the Relationship

There is an array of technology based digital solutions to ensure more individuals receive discreet and flexible mental health care.

Data security

Merlin Spotlight: Security & Data Safety

The global pandemic has encouraged more and more businesses to take their software into the cloud. With staff working from home, traditional office-based servers have been unable to support this new working reality. Indeed, many businesses, including resorts, are unlikely…

Data protection and Merlin Software

Data protection by design offered by Merlin

This October is Cyber Security Awareness Month and our focus is on an important aspect of cybersecurity – data protection, privacy regulation and compliance. You have probably heard about Europe’s GDPR by now. But what about more recent legislation such…

cyber-attacks and how to prevent them

Protecting your business from cyber-attacks

This #CyberSecurityAwarenessMonth find out why you should be concerned about cyber-attacks and CISA’s top cybersecurity tips to protect yourself and your business.

Cybersecurity for your home

Cybersecurity tips to protect your digital home

This October is Cybersecurity Awareness Month so we look at some top tips to protect your digital home from outside threats and scams.

housekeeping webapp maintenance webapp spotlight

Merlin Spotlight: Housekeeping and Maintenance WebApps

This Merlin Spotlight looks at the Maintenance and Housekeeper WebApps designed to improve efficiency and the employee and managerial experience.

Streamlining resort operations

17 ways to streamline your resort operation

In the resort business, efficiency comes in many forms. Owners, members and guests have higher standards and expectations than ever before, so operational efficiency is a must. But as well as providing streamlined and faultless customer service, resorts need to…

Healthy work-life balance

7 ways to maintain a healthy work-life balance

Separating your personal from your professional life can be a challenging task. This is especially so since many of us have begun working from home. And there are only so many hours in the day! Admit it – how many…

technology business efficiency

How technology can improve your business efficiency

We look at how technology can assist your operations and business efficiency streamlining processes, reducing costs, increasing productivity.

Rental WebApp and API

Merlin Spotlight – Merlin Rental WebApp & API

Turning the spotlight on Merlin’s Rental WebApp for direct bookings and APIs with TravelTripper and Siteminder for links to OTA.

Vacation rentals direct bookings OTA bookings

The changing face of vacation rentals in 2020

Resorts and OTAs need to get the balance right and collaborate effectively to maximise vacation rentals through direct bookings and the OTAs websites.

How to get direct bookings through your website

19 tips to increase direct bookings on your website

If you want to reduce your reliance on Online Travel Agents and increase your direct bookings we have some tips to help you.

August Wellness Month

Focusing on you this August Wellness Month

Working from home can often mean we get so busy and focused, we forget about our personal health and wellness. This August is Wellness Awareness Month the Merlin team has put together our top tips for self-care.

Merlin Spotlight Sales Module

Merlin Spotlight – The Sales Module

The Merlin Sale Module offers a range of functionality sales managers can use before, during and after the sale to streamline and improve workflows.

Agile sales team sales module

Why an agile sales environment is more important than ever

Sales teams have often been at the forefront of ‘agile’ responsive working. But the technology has not always been available to support them – until now.

Merlin Spotlight on third-party software integration

Merlin Spotlight: Third-party software integration

Merlin is developing third-party software integration so clients can access the functionality of a separate supplier through Merlin as the Single Software Provider.

message from Mike Pnematicatos

Mike Pnematicatos: What we did & where we’re going

CEO Mike Pnematicatos looks back over the past few months as we supported our clients through the pandemic and looks forward as the industry begins to reopen and bounce back.

practical tips for reopening resorts

23 practical tips for reopening resorts safely

While resorts will be required to follow the rules and regulations set by their own local, regional and national administrations, we hope these tips will provide some guidance.

testimonial Pearly Grey

Testimonial: Pearly Grey Ocean Club, Tenerife

Testimonial: Pearly Grey Ocean Club in Tenerife explains how Merlin Software has enabled them to work through the Covid-19 crisis.

Spotlight on Merlin Software financial management

Merlin Spotlight: Accounting and financial management

Merlin Software’s comprehensive and integrated accounting and financial management functionality is here to save you time and money and provide the data you need to make critical business decisions.

top tips for managing finances

Top Tips: Managing finances during a crisis

We know you’ve got this, but the Merlin team has put together their Top Tip list about managing your resort and your personal finances during the crisis.

how resorts are bouncing back after covid-19

How resorts are bouncing back after Covid-19

With the gradual relaxation of lockdown restrictions, we take a look at the practical steps vacation ownership resorts are taking in response to a crisis that stopped the hospitality industry in its tracks.

Merlin Software spotlight

Merlin Spotlight: New technology for your new reality

Technology is always advancing and so is Merlin Software. At this extraordinary time, the hospitality sector is looking to technology to support them as they adapt to a post Covid-19 reality. Merlin’s range of Web Apps and Mobile Apps can…

New hosptality technology for a post Covid 19 world

Hospitality technology for a post Covid-19 world

Vacations as we know them will change forever, but hospitality technology is available to support resorts with this new post Covid-19 reality. Here, we take a look at what’s out there.

top tips to give confidence to guests post Covid19

How to regain customer confidence post Covid-19

For a resort reopening after the Covid-19 lockdown, the key is instilling customer confidence that it’s safe to return and vacation again. We have some expert top tips to help.

active listening actively listen listen actively

The benefits of listening to your customers and employees

Communication is a two-way street. You have to undertake active listening to receive the benefits. And you might not like what customers and staff say.

Top tips to keep in the loop listening

15 tips to keep you in the loop during lockdown

If you’re working remotely it’s hard to keep in the loop with every aspect of your business or department. Here’s some top tips to help you keep up to date.

Communication during a crisis

The importance of communication in a crisis

We can’t control crises happening but we can control control how we communicate with customers and employees so they get the information they need as quickly as possible without jeopardizing their trust in the company over the long term.

Apps to help those who are remote working

12 great apps for remote working during a crisis

If you have staff working from home here are some apps and online platforms for remote working that might just help you remain productive during a crisis.

communication delivery engine

Spotlight on the Communication Delivery Engine

Merlin’s Communication Delivery Engine allows you to mine your data, then communicate via mail, email and telephone with your selected audience.

Covid-19 update April 8

A Covid-19 update from our CEO Mike Pnematicatos

We wanted to keep you updated with what the Merlin team is doing to make sure we’re ready for you when normal working life returns after Covid-19.

Old technology

Why are resorts settling for old technology?

Why do resorts still use old technology rather than upgrading? CEO Mike Pnematicatos analysed a number of resorts who “failed to launch” to find out why.

Merlin Software in 2020

CEO shares plans for Merlin Software in 2020

CEO Mike Pnematicatos shares his thoughts on the timeshare and fractional industry and his plans for Merlin Software in 2020.

Merlin WebApps

WebApps – the future for Merlin Software technology

Technology is always changing and so is Merlin Software with the launch of our new WebApps technology. And we think these new configurable and custom WebApps are the future of timeshare software providers.

Resort management system

What you should look for in a resort management system

Choosing your resort management system is a complex subject but Merlin’s Mike Pnematicatos highlights five pointers you should consider.

Merlin-Software-Server-Upgrade

Merlin Software invests in future with server upgrade

Merlin Software is set to upgrade its servers next month in order to increase performance and capacity as its software grows to a wider global audience.

Merlin-Software-expanding-team-at -head-office

Merlin Software expanding team at Cape Town head office

Merlin Software is looking to extend its support and development team at its Cape Town head office.

We are hiring software support team

Interested in joining our dedicated software support team?

We are looking to expand our dedicated software support team with the appointment of a Junior Software Support Agent in order to ensure celebrity service to each of our clients. This position is an excellent opportunity to further your career in…

We are hiring software development teamer

Interested in joining our software development team?

We are looking to hire an ASP.Net Software Developer as we build a second software development team that will enable us to continue developing our product in the latest technologies with a view to ensuring we remain one of the top…

Merlin Software GDPR compliance

Merlin Software launches new functionality for GDPR compliance

By now, many resort teams will have heard about the new European General Data Protection Regulation (GDPR) that came into effect on 25th May 2018. The law is EU-wide and involves any business and their third party suppliers that store…

Technology Innovator Awards 2018 Merlin Software for Vacation Ownership

Merlin Software nominated for Technology Innovator Awards

Merlin Software for Vacation Ownership has been nominated for the CV Magazine Technology Innovator Awards 2018. CV Magazine, the magazine from Corporate Vision, provides discerning readers worldwide with a wealth of news, features and comments on the corporate issues of…

enhancement release Merlin Software for Vacation Ownership

Merlin Software announces new enhancement release date

The Merlin Software team has announced that the date for the next enhancement release will be on on Saturday, March 3, at 23:30 – 01:00 UTC.
 We will be releasing a wide range of enhancements and new functionality at this…

Holiday Season Hours Merlin Software 2017

Holiday Season Hours 2017

Over the coming holiday season, the Merlin Software head office will be closed from Friday, December 22nd through to Tuesday, January 2nd, 2018 when our normal working hours will resume. To ensure you receive the best service during this time,…

Enhancements release from Merlin Software for Vacation Ownership

October enhancements release date announced

Merlin Software for Vacation Ownership has announced that October 28 will be the release date of the latest batch of enhancements and new functionality. These enhancements will be released and delivered to all our sites through the Merlin Live Server…

Merlin enhancements upgrade

Latest Merlin enhancements release successful

The scheduled release of Merlin enhancements this weekend was completed successfully and all Merlin clients are now enjoying the very latest version of the software – at no extra cost.

Merlin Software Enhancement Release Jan 2017

January enhancement release date set

The next Merlin Software for Vacation Ownership enhancement release will take place on Sunday, January 29. We will be updating the Merlin Live Server and releasing these important enhancements, which we believe, will continue to improve our users’ Merlin experience.…

Holiday season best wishes Merlin Software

Best wishes for the holiday season

The Merlin Software team would like to wish all our users, friends, and colleagues a wonderful, peaceful holiday season. Thank you for your support in 2016 and we look forward to working with you again in 2017. There are some…

Merlin Software Holiday Season Hours 2016

Holiday Season Hours 2016

Over the coming holiday season, the Merlin Software head office will be closed from Friday, December 23rd through to Tuesday, January 3rd, 2017 when our normal working hours will resume.

Computer security day Merlin Software

Recognizing Computer Security Day

Today is Computer Security Day – a time to recognize that while technological advancements are great they have also brought with them their own concerns about computer privacy and security. Started back in 1988, the aim of Computer Security Day…

Merlin Software Classic video

New video introduces Merlin Classic

A new 5-minute video has been launched by Merlin Software which provides a quick and easy introduction to Merlin Classic – the company’s original and comprehensive software solution for enterprise resorts. The video explains how Merlin Software, which is based…

Greg Kasfikis Merlin Software

Project manager joins the Merlin team

Merlin Software is delighted to announce the appointment of Greg Kasfikis to the role of project manager and business analyst. Greg has been involved with the online industry for eight years – first as a web developer and then later…

Merlin resort management module

Merlin resort management module: more than hotel software

The Merlin Software resort management function is a comprehensive and powerful module that incorporates property management, front office/reception and reservations management in one solution. Merlin’s chief architect, Mike Pnematicatos, answers some of the most frequently asked questions about this important…

Software solution Merlin Software for Vacation Ownership

Choosing your timeshare software solution

It is an acknowledged truth that choosing the right timeshare software solution for your business can be critical to your ongoing success. From knowing which marketing programmes are working for you to controlling and tracking your inventory, the correct business…

Merlin accounting module Merlin Software for Vacation Ownership

Merlin Software for Management Companies

From fixed and floating weeks to points, fractional and vacation clubs, our property management functionality allows management companies to handle every aspect of front desk operations including reservations, check-in, housekeeping, maintenance and much more. Merlin’s cutting edge, internet-based technology means…

Merlin Software for Vacation Ownership

Merlin Software for Marketers & Call Centres

Developed in conjunction with experienced industry marketers, Merlin’s marketing management functionality for marketers and call centres allows you to handle every aspect of this diverse sector of the industry. It is feature-rich, user-friendly and allows marketers to build a database…

Vacation Club

Merlin Software for Vacation Clubs

Choosing the right software for timeshare and fractional vacation clubs can be critical to its ongoing success. From knowing which marketing programmes are working to tracking your inventory and ownerships, the correct business software will support and enhance all your…

Fractional developments Merlin Software

Merlin Software for Fractional Developments

Merlin Software was built with the fractional developments in mind and can offer everything you need to run your resort from marketing and sales to property management and accounting. And as a web-based application, where the software is hosted on…

timehare resorts

Merlin Software for Timeshare Resorts

Developed for timeshare resorts, by industry professionals with over 30 years’ experience in vacation ownership marketing, sales and management, Merlin’s functionality covers the entire process from initial contact and tour to purchase, completion and beyond. It will support timeshare resorts’…

Merlin Software timeshare sales

Merlin timeshare sales module: ready for everything

The timeshare sales module is an important element of Merlin Software. With over 30 years’ experience in the timeshare and fractional industry, the Merlin team has come across a vast number of product types – and indeed many of us…

Merlin Software for Vacation Ownership

It’s good to talk with Merlin Live Chat

They say it’s good to talk – and at Merlin Software we have to agree. So we recently launched a live chat facility for our clients, provided by and aptly named TAWK. The aim was simple: To improve the customer…

Future of Merlin Software

My plans for Merlin Software

My plans for Merlin Software and the future of the timeshare industry are two topics I am often asked about and, as we enter 2016, it is probably a good time to share my thoughts with you. As far as…

Merlin's timeshare marketing module

Merlin’s timeshare marketing module: ready for today’s marketing

Merlin’s timeshare marketing module is feature-rich, robust and highly interactive making it the ideal partner for today’s vacation ownership marketer. As timeshare marketing activity changes from being OPC-focused to digital platforms, we asked Merlin’s chief architect, Mike Pnematicatos, if Merlin…

Merlin Software for Vacation Ownership

Merlin Software Enhancements October 2015

We are delighted to announce a new batch of Merlin Software enhancements has been developed and they are ready for release. This Wednesday, October 21, we will be updating the Merlin Live Server and releasing a number of key enhancements.…

Merlin Software for Vacation Ownership

Merlin Software Enhancements August 2015

The Merlin Software team has been busy over the past few months developing a range of software enhancements that all our clients will enjoy. And we wanted to make sure you knew all about it. On Sunday, August 23, the…

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Weak passwords still going strong

Merlin Software’s Mike Pnematicatos chief architect talks about the worrying and continual use of weak passwords to access sites containing personal data and gives some top tips on how to set a strong password to prevent your own life being…

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Cracking the technological challenge of context switching

Merlin’s chief architect Mike Pnematicatos considers the relatively new technological challenge of context switching and explains how he’s cracked it to become more efficient – and kept his wife happy too. I read an article recently about software developers and…

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It really is all about you

When it comes to timeshare software for your resort, it really is all about you. The announcement this week of the appointment of Lyanne Naiker as customer support manager was the culmination of several months of work at our head…

Merlin Software for Vacation Ownership

ARDA World 2015

The Merlin team is back from a great ARDA World 2015 convention. It was super opportunity to meet with our clients and make contact with other delegates looking to move from their legacy systems to Merlin’s cloud. WE look forward…

cloud technology

Native Cloud Application- what that means for Merlin

One of the important aspects of Merlin Software for Vacation Ownership from a technological viewpoint is that it’s a native cloud application (NCA). For the non-techies this won’t mean much, but here is a brief explanation why it is so…

Cloud computing in 2015

What’s on the cloud computing horizon in 2015?

2014 was an extremely busy year for cloud computing, as more and more businesses migrate and cloud increasingly becomes the de facto setting for IT. So what does 2015 have in store for cloud computing? Here are a few predictions…

Cloud computing trends

Cloud adoption trends

Over the next 12 months, the majority of business applications will be deployed to the cloud, with most of these being deployed to multiple clouds across multiple geographies. That’s the key trend from a survey conducted by Equinix and reported…

Merlin Software for Vacation Ownership

Merlin Software for timeshare

Merlin Software for timeshare has been tailored specifically for the industry – and its ever-changing products and services. We know that our industry is entrepreneurial, exciting and never stands still – so neither should your software. The Merlin team is…

cloud computing

Top cloud computing benefits for resorts

Moving your IT to the cloud has a number of benefits – many that are not immediately obvious but which are actually very important. Here is our shortlist: Cloud computing is energy efficient so if this is an important issue…

cloud technology

Turning to the Cloud – new thinking

In a recent blog, Dave McCary looked at some of the reasons why business is turning to the cloud. In his view, it is down to risk and insurance. With cloud computing, the provider absorbs all the financial risk and…

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Survey: 2 in 5 Americans use the Cloud

Cloud and mobile testing company SOASTA has announced the results of its Cloud Computing Survey.   The aim of the online survey of 2,051 adults was to discover the prevalence of cloud computing in everyday life. The results show that…

b2c marketing

Taking care of your biggest asset – the customer

These days there is much talk about CRM (Customer Relationship Management) and the notion from the acronym is always customer services or in our vacation ownership industry, member services.   The reality is that CRM or MRM (Member Relationship Management)…

Merlin Software for Vacation Ownership cloud

Ahead in the clouds

Whether a single, multi-site or mixed-use operation, most resorts will have data stored on multiple systems which don’t talk directly to each other. Using Cloud technology, Merlin Software has a fully integrated software solution to streamline all aspects of resort…

Cloud computing trends

Making cloud computing less cloudy

You want your resort to be as efficient and profitable as possible. You know that you will need software to do this and that means business applications. But these can be very expensive and complex requiring an in-house data centre…

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Heartbleed Bug

The Heartbleed Bug is a serious vulnerability in the popular OpenSSL cryptographic software library. This weakness allows stealing the information protected, under normal conditions, by the SSL/TLS encryption used to secure the Internet. SSL/TLS provides communication security and privacy over…

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ARDA World 2014

The Merlin team has just returned home from ARDA World 2014 which took place at the Venetian Hotel in Las Vegas from April 7-9. I am sure that everyone who attended will agree it was a great convention with plenty…

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Key points to consider when choosing timeshare software

When deciding which software to use to run your business or indeed when analysing your current software to audit its suitability, you need to consider the following: Core Features Timeshare Software should cover four core areas or modules: Marketing module…

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Using Software as a Service to build a smarter enterprise

IBM has announced the results of a recent survey that showed that nearly half of the businesses using Software as a Service (SaaS) are achieving competitive advantage, rather than simply reducing costs. Leading enterprises — those gaining competitive advantage through…

Cloud computing Merlin Software

Merlin Software: Taking cloud computing to the next level

There is no doubt that Merlin Software and cloud computing is a game changer in the timeshare industry.  Since 2005 it has been the only enterprise software system serving the global timeshare industry that is 100 per cent cloud-based. It is…

Cloud computing growth

Cloud computing growth: infographic

Cloud computing growth has been amazing and cloud services are now becoming the norm in business. The total size of the industry has more than tripled in the last five years. In 2008, it was estimated at a value of…

pmaawards

Merlin nominated for Best Technology award 2014

Merlin Software has been nominated once again for Best Technology at the Perspective Magazine awards which will take place in Sarasota, Florida on February 12, 2014. The Awards recognise the stand-out industry companies and individuals across a wide variety of…

Merlin Software for Vacation Ownership

Cloud computing predictions

It is widely believed that 2014 is going to be a great year for cloud computing for both private consumers and businesses. This infographic predicts the future of this leading technology.

Merlin Software for Vacation Ownership

The benefits of Software as a Service

The Software as a Service (SaaS) model is proving to be popular with many companies because of its low cost, low risk features but just what are the benefits of Software as a Service? Simply explained, Software as a service…

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Merlin – the ideal SaaS company

In a recent blog posting, venture capitalist Tomasz Tunguz has identified five characteristics that make up the ideal SaaS company. He explains: “With more than 80% of venture capital investments occurring in enterprise and with the public markets disproportionately rewarding…

FAQ Frequently Asked Questions

Frequently asked questions

Every month we ask Merlin’s chief architect, Mike Pnematicatos, some of the most frequently asked questions about Merlin Software and technology in general. Here are his most recent answers. If you have any questions for Mike, please email us at…

TATOC Conference 2014

Event: TATOC Conference 2014 Date:  7 – 9 March 2014 Venue: Park Royal Hotel, Stretton, near Warrington, U.K Attendees: Mike Ashton To book an appointment to meet with Mike and arrange a demo, email Mike on mike@quickmerlin.com The TATOC conference…

Cloud computing benefits Merlin Software

Five benefits of cloud computing for timeshare resorts identified

Research undertaken by Merlin Software for Vacation Ownership has identified five key benefits of cloud computing enjoyed by its timeshare software clients worldwide. “Our clients’ feedback is that it is not just the cost savings associated with cloud computing that…

Merlin Software for Vacation Ownership

SaaS and cloud computing: the differences explained

The Merlin team is often asked what the difference is between SaaS (Software as a Service) and cloud computing. We came across this blog post today which helps answer this question. When businesses are looking to purchase a web-based software,…

Merlin Software for Vacation Ownership cloud

What drives business to the cloud

Cisco and PC Connection recently undertook a survey on cloud computing. Asked what drives a business to be interested in the cloud, here are some of the key answers: 42 per cent – Improved backup and disaster recovery 40 per…

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SaaS making your work life more flexible

Software as a Service (SaaS) is set to make your work life more flexible. The following is a post from the team at Evolve on the website Successful Workplace which considers how SaaS is changing the way we work. Cloud…

RCI

RCI and Merlin property management interface launched

Merlin Software started 2013 ahead of the game with the launch of an RCI property management interface that streamlines processes for affiliates. It has been announced that Merlin Software for Vacation Ownership is one of the first software providers to leverage…

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