At Merlin, we know that the details make the difference. That’s why our June 2025 updates are all about refining user experience, improving efficiency, and delivering smarter tools for your teams and owners alike.
Whether you’re managing sales, marketing, finance, or owner relations, these enhancements are designed to save time, reduce manual work, and improve accuracy — all while keeping your owners and members better served.
Here’s what’s new this month and why it matters.
Better Accuracy & Flexibility for Emails
Module: Merlin Apps
We’ve removed email address validation for certain cases where underscores (“_”) caused unnecessary rejections. This means when you or your partners create/edit an email address in any app — or when a third party uses our email web service — those valid but previously blocked addresses will now process without errors.
Benefit: Fewer failed entries, smoother onboarding, and less back-and-forth with members.
Pro Rata Anniversary Points Allocation
Module: Front Office
A new hybrid calculation allows first-year points to be credited on the occupation start date and remain valid according to your credit rules.
Benefit: Aligns points with the actual start of ownership, improves fairness, and ensures your owners have exactly what they expect from day one.
Cancelled Contracts – Cleaner Reporting
Module: Sales
We’ve introduced a Cancelled Sales2 report that works like the existing cancelled sales report but excludes Venue, Team, Agent, and Agent Category data.
Benefit: A cleaner, faster way to analyse cancellations without irrelevant filters — especially useful for high-level reporting.
Merge Functions for CDE
Module: Marketing
New merge functions have been added for CDE, expanding your options for custom communications.
Benefit: More flexibility in creating personalised, data-driven messages that connect with your audience.
Enhanced Contract Status Imports
Module: Sales
You can now add Contract Flags when importing and updating contract statuses in bulk.
Benefit: Saves hours of manual updates and ensures bulk data uploads are complete and accurate.
Export Enhancements & Flexible Instalment Scheduling
- Members Locate Export now has a Print/Statement tickbox for better document control.
- A Fortnightly instalment repetition interval option is now available across both Back Office and Merlin Apps.
Benefit: More options for payment scheduling and improved control over what’s included in your exports.
Extra Insights for Resales & Reservations
- Resales Data Grid now shows the Occupancy Year, giving sales teams instant context.
- Reservation Meter Readings Import now shows only recent files, with the most recent at the top — no more scrolling through outdated uploads.
Benefit: Quicker access to relevant data, helping you work smarter.
Improved Financial & Booking Links
Module: Back Office
On the Transactions Linked to Bookings report, transaction types and reservation references are now clickable hyperlinks.
Benefit: Faster navigation between financial and booking data for easier auditing and issue resolution.
Web App Upgrades & Loyalty Program Improvements
- OBC/Action Task Webapps now have enhanced features to improve task handling.
- Loyalty Program Report now includes export and print functions, making it easier to share member engagement data.
Benefit: Better tools for managing guest service tasks and tracking loyalty success.
Smarter Auto-Cancellation Options
Module: Set Up
A Sys Date at Site option has been added to Auto Cancellation settings, giving more control over contract end and levy end dates.
Benefit: Reduces risk of premature cancellations and ensures dates reflect actual site operations.
Why These Updates Matter
Every one of these enhancements was built to save you time, reduce risk, and improve owner/member satisfaction. Whether you’re uploading contracts, scheduling payments, pulling loyalty reports, or creating personalised emails, you now have more flexibility, better accuracy, and faster access to the right data.
See These Updates in Action
To learn more about these enhancements and how they can make your resort operations smoother and more profitable, contact Mike Ashton to arrange a personalised demo.
