Lyanne Naiker is responsible for managing Merlin Software’s customer support team to ensure not only that our clients support requests are managed as quickly as possible, but that the overall customer experience of our users reaches the highest possible standards.
Lyanne oversees Merlin’s ‘It’s all about you’ program, which was set up in 2015 to create an environment where every member of the Merlin team, from the managing director and programmers to the support team and administration staff, understands the importance of the customer experience from initial lead to regular user.
Lyanne brings with her over 20 years’ experience in professional customer support in the telecoms and payment solutions arena. Over this time she displayed an unwavering commitment to customer service, building productive relationships and resolving complex issues.
In today’s customer-service-oriented society, timely, friendly and proactive service is sought to enhance future business growth and Lyanne has been responsible for improving the service provided by the entire team.