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Merlin Software is the leading provider of cloud-based, enterprise resort software for today’s vacation ownership business. Developed as state-of-the-art business application software, it provides a complete and integrated software solution.
Key Features

Single integrated platform

Secure business application software comprising five fully integrated modules supporting every aspect of your resort operation including sales, marketing, accounting, and property management. No other software is required.

Website integration

Integrated web pages incorporate Merlin Software directly into your websites allowing your owners and guests to benefit from real-time reservations, online payments, service ordering and account management.

Rental booking engine

Set up your rental program on your website, allocate inventory, create your dynamic price lists, accept online bookings, take payment, account for all transactions and liaise with other departments for additional services.

All product types

Fixed and floating weeks, right-to-use or deeded, annual, biennial, triennial, odd or even, fractional, club membership, trial products, membership usage products, pure points and own-label points clubs. Merlin Software supports them all.

Scalable, flexible & customisable

Accessed over the internet without the need for expensive hardware, Merlin Software grows with your operation with every module available when you need it at no additional cost, an unlimited number of users and custom functionality if and when required.

Cutting edge technology

Always receive the latest version of our cutting-edge software delivered to your device. There are no upgrade charges – ever. Looking for custom enhancements? We can develop Merlin for your specific needs or build your own custom applications with Merlin’s web API for great integration.

Extreme support

Using a range of media, our support team will answer support requests in a timely manner, arrange demonstrations whenever you need them, and at times that suit you, and be on hand to answer that ‘last-minute’ detail.

Business intelligence

Merlin Software’s reporting functionality provides meaningful knowledge and insight into your organisation’s performance by providing bespoke, easily accessible and actionable data.

Clear pricing

The pricing model is based on the typical SaaS subscription model. Apart from the initial setup, training, and support costs, there is a monthly license fee based on the number of units at each resort location.

Hotel-style property management

Merlin Software includes a full hotel-style front desk system including check in/out, guest accounting, shift changes, night audit and has built in housekeeping and maintenance functionality.

Merlin Software Overview
Introduction to Merlin Software Enterprise

Merlin Software for Enterprise supports every type of vacation ownership product

Timeshare weeks

Fixed and floating weeks, right-to-use or deeded, annual, biennial, triennial, odd or even.

Fractional ownership

Complex calendars, all types of sequence share from quarter share to eighth share, rules-based rotational usage and buy-to-let.

Club memberships

Inventory backed ownership, non-inventory backed ownership, membership usage products, trial products and fixed-term products.

Timeshare points

Own-label points clubs, cessions, pure points, membership levels and complex saving and borrowing rules.

So what’s included?

All the functionality required to run your entire operation – whatever its size, age, location, product sold and the number of users


I don't just like Merlin Software .... I love it!

Alain Carr

Everyone I have had the pleasure of doing business with at Merlin Software has been very professional, helpful and attentive - especially our trainer who is very interested in HVC having great success with the setup and training of myself and staff on the useful advantages of Merlin Software

Jacqueline Howard

This is a momentous day for Southern Sun Resorts and this will open up many new doors for us in servicing our guests and adding value to our business.

Deon Viljeon
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