Single integrated platform
Secure business application software comprising five fully integrated modules supporting every aspect of your resort operation including sales, marketing, accounting, and property management. No other software is required.
Integrated web pages incorporate Merlin Software directly into your websites allowing your owners and guests to benefit from real-time reservations, online payments, service ordering and account management.
Rental booking engine
Set up your rental program on your website, allocate inventory, create your dynamic price lists, accept online bookings, take payment, account for all transactions and liaise with other departments for additional services.
All product types
Fixed and floating weeks, right-to-use or deeded, annual, biennial, triennial, odd or even, fractional, club membership, trial products, membership usage products, pure points and own-label points clubs. Merlin Software supports them all.
Scalable, flexible & customisable
Accessed over the internet without the need for expensive hardware, Merlin Software grows with your operation with every module available when you need it at no additional cost, an unlimited number of users and custom functionality if and when required.
Cutting edge technology
Always receive the latest version of our cutting-edge software delivered to your device. There are no upgrade charges – ever. Looking for custom enhancements? We can develop Merlin for your specific needs or build your own custom applications with Merlin’s web API for great integration.
Using a range of media, our support team will answer support requests in a timely manner, arrange demonstrations whenever you need them, and at times that suit you, and be on hand to answer that ‘last-minute’ detail.
Merlin Software’s reporting functionality provides meaningful knowledge and insight into your organisation’s performance by providing bespoke, easily accessible and actionable data.
The pricing model is based on the typical SaaS subscription model. Apart from the initial setup, training, and support costs, there is a monthly license fee based on the number of units at each resort location.
Hotel-style property management
Merlin Software includes a full hotel-style front desk system including check in/out, guest accounting, shift changes, night audit and has built in housekeeping and maintenance functionality.
Merlin Software for Enterprise supports every type of vacation ownership product
Fixed and floating weeks, right-to-use or deeded, annual, biennial, triennial, odd or even.
Complex calendars, all types of sequence share from quarter share to eighth share, rules-based rotational usage and buy-to-let.
Inventory backed ownership, non-inventory backed ownership, membership usage products, trial products and fixed-term products.
Own-label points clubs, cessions, pure points, membership levels and complex saving and borrowing rules.
So what’s included?
All the functionality required to run your entire operation – whatever its size, age, location, product sold and the number of users
All you need to manage your leads from initial contact to closing – and beyond. Add details once and track the lead through the tour process to ownership and beyond to reservations and billing. Designed to be your complete CRM system you can build a database, mine your data, market directly via email, mail, telephone and text, track marketing activity, determine costs and success rates and build outbound calling lists of call centre operatives. It will manage your leads, tours, gifts and premiums and link with the sales and back office modules to pay commissions.
Take control of the sales process, whatever the product and wherever you sell. Monitor your sales performance, allocate and track tours, assign gifts and gather sales data. Manage your inventory, handle all sales activity from raising contracts, cessions and conversions to trade-ins, upgrades and downgrades. Track ownership changes and adapt the products you sell to your needs. Sales are posted directly into Merlin’s accounting module so income and expense transactions, including commissions, are automatically recorded and tracked. Manage your new owners including management fee billing, loan servicing and reservations.
Merlin's property management functionality combines every feature of a hotel management system with the added advantage of integrating your timeshare activities. Incorporating functionality handles front desk reception, all reservations including rental and exchange, maintenance, concierge, housekeeping, inventory management, owner servicing, night audit, guest accounting and maintenance fee billing. Using Merlin’s interactive pages and booking engines, owners and guests can search for availability, make reservations, check accounts and pay for accommodation and services all in real time and with data captured directly into Merlin.
A powerful and intuitive tool to create and manage all reservations inventory, make reservations for owners, exchange guests, and rentals and track rights and usage. Merlin creates different ‘pools’ of reservations inventory and it is quick and simple to move inventory between each pool to maximize inventory utilization and yield management, tracking the balance of trade between the pools. Reservations functionality automatically implements usage rules and restrictions and works with Merlin’s other modules regarding areas such as maintenance fee billing, owner accounting and contract information.
Your complete back office and accounting solution combining a double entry, multi-company, multi-currency accounting package with timeshare-specific functionality. Including all the functionality of a quality accounting package, this module raises annual maintenance fee invoices, receipts payments, handles commissions, maintains price lists and rates and reports on all financial matters. Use Merlin as your main accounting software provider or export the data to use in your current solution.
Merlin’s business intelligence reporting functionality provides meaningful knowledge and insight into your performance. Using the latest reporting software from SAP's Crystal Reports, teams will be empowered to make agile decisions in order to move your business in the right direction. Merlin’s reporting system is designed to address challenges specific to our industry providing business intelligence and reports that are designed, created and customised in accordance with specific customer needs. It provides the content and best practices required to enable you to create more opportunities, analyse risks and to optimise your business.
Develop customised templates for all types of documentation including sales contracts, reservation confirmations and statements with all documents sent stored permanently in Merlin Software – including signed and scanned sales contracts.
Integrate Merlin’s functionality into your website and give your owners and guess a great online experience. Allow owners to update contact details, check ownerships, review their accounts including account balances, transactions and statements, make payments online, review and update reservations, bank weeks to the rental program or exchange company, pre-order items and print reservation confirmations. Then manage availability on your own rental website with Merlin’s booking application for rentals with its book and pay online feature.
It's simple. With Merlin Software's upgrades policy, you will always receive the latest version of our cutting-edge software delivered to your device. There are no generic upgrade charges - ever. Looking for custom enhancements? Then we can work with you to develop Merlin for your specific needs. Want more control? The launch of Merlin’s web API allows for greater integration with third-party systems, making it possible for clients to build custom applications using Merlin technology.
I don't just like Merlin Software .... I love it!
Everyone I have had the pleasure of doing business with at Merlin Software has been very professional, helpful and attentive - especially our trainer who is very interested in HVC having great success with the setup and training of myself and staff on the useful advantages of Merlin Software
This is a momentous day for Southern Sun Resorts and this will open up many new doors for us in servicing our guests and adding value to our business.