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Front office and resort property management module

Hotel-style software built specifically for timeshare

Hotel, resort property and timeshare management in one module

This powerful and intuitive module incorporates front desk reception, reservations management, and cashiering functionality.  It combines every feature of a hotel management system with the added advantage of integrating timeshare activities – and all in one software solution.

It includes functionality to handle front desk reception, all reservation activity including your rental program and exchange guests, maintenance, concierge and housekeeping, inventory management, owner servicing, night audit and guest accounting.

Using Merlin’s interactive pages and booking engines on your own website, owners and guests can search for availability, make reservations, check their accounts, pay for accommodation and add-on services and print statements all online, in real time, and with all data captured directly into Merlin’s various modules.

Key features of the front office and resort property management module:

  • Create, move and manage all reservation inventory
  • Track owners’ annual reservation rights and use
  • Create reservation pools for owners, exchange, rentals, and marketing guests
  • Perform all front desk functions
  • Automatic uploads and downloads of exchange deposits
  • Manage guest and concierge services
  • Perform all guest and front desk accounting functions
  • Manage night audits and shift changes
  • Control all housekeeping functions including cleaning schedules
  • Website integration for online reservations, payment and account management
  • Rental booking engine with built-in payment facility
  • Link to third party point-of-sale, telephone and key card systems

Reservations and property management

Use Merlin’s Front Office and PMS Modules to manage every aspect relating to reservations and reception at your properties.

Front office procedures

Merlin covers all front office procedures including check-in/checkout, registration, guest accounting, housekeeping, and concierge services.

Reservation management

Manage all reservations including owners, rentals and exchange guests and track owners’ annual reservation rights and use from weeks to points.

Website integration

Integrate Merlin’s interactive pages and rental booking engine into your website to facilitate online reservations, secure maintenance fee payments, rental bookings and owner self-service.

Security

All data sent and to and from Merlin is encrypted and secured using Secure Socket Layers. The Merlin web site is authenticated by Thawte.

Owner rentals

With a quick click, owners can login to their accounts and add their weeks to the rental pool. This inventory is then added to your chosen product pool immediately – without any input from your staff – and ready for you to rent out.

Ownership audit

A full audit of ownership is available 24/7 to provide information about each client whenever it is required.

Supports all ownership types

From fixed and floating weeks to points and rental reservations, Merlin provides all the functionality of a comprehensive hotel property management system combined with robust timeshare functionality.

Task automation

Automate owner deposits, member enrollments and bookings – increasing your service levels to your customers.

Video: How to choose your software provider

Key questions you need to ask when choosing your timeshare resort software provider – from marketing and sales to property management, front desk and finance. And don’t forget to find out about their technology platform and customer service too. If you want to find out what Merlin Software has to offer, book a demo today.

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