Build a complete database of your leads, owners, rental and exchange guests, know which marketing program they responded to, what communications you have sent them and determine what campaign worked – and what didn’t.
Create appointments, allocate to specific sales agents and then track tour flow, sales, gifting, commissions and costs for all your marketing programs, staff and third party agents at all your sales locations, including home presentations, as they happen.
Integrate Merlin Software functionality directly into your own websites for lead generation, promotions, add-on sales and rental bookings – without your clients ever leaving your site and with all transactions live and linked to Merlin’s front office and accounting modules.
Keep in constant contact with your owners, guests and leads with complex marketing communication sequences, processed through Merlin Software and distributed directly via direct mail, email, telephone and SMS with every communication tracked and accounted for.
Record the details of every compliment and complaint you receive and track through to resolution and includes escalation options as well as automated emails with attachments.
Report on every aspect of your marketing from OPC activity to which sales agent is the most successful with a particular client type. View statistics with customised reports so you can quickly determine the results and costs of each program and plan your next campaign based on this key data.
Process all types of timeshare and fractional product sales, create and print sales-related documentation using your own templates, operate multiple price lists, include all mortgaging and financial agreements and pay commissions.
Build detailed and bespoke reports tailored to your specific needs to report on every aspect of your sales activity at each location including financial reports and statements.
Track the ownership of each piece of inventory and the ownership of each member back over time. Store all correspondence with your sales and maintain a full and updated activitiy history so you can handle queries and questions.
All transactions with an accounting impact are picked up automatically in Merlin’s back office accounting module including sales revenue as well as product and commission expenses.
Merlin has three-dimensional logic regarding product types per property and can manage a hierarchy of product types in the same units and in the same property. It can also handle mulitple currencies and price lists with multiple line items.
A comprehensive hotel-based property management system combined with timeshare functionality to manage and track all reservation types including owners of fixed and floating weeks, points, trial products and fractionals as well as rentals and exchange guests.
All front of house procedures including check-in/out, registration, cashiering, shift change, night audit and guest accounting. Manage all housekeeping and maintenance schedules and keep a history of all previous guest stays.
Raise annual maintenance fee invoices for all resorts and product types, run the billing process with multiple rates and send via email or mail, track payments and issue statements with all activity tracked in the accounts module.
Integrate Merlin Software functionality directly into your own websites for online reservations, secure maintenance fee payments and rental bookings – without your clients ever leaving your site and with all transactions live and linked to Merlin’s front office and accounting modules.
Allow your owners to service themselves through a secure login on your website to check their reservations, make payments, order ancillary products and services, deposit their ownership to the rental pool, make additional bookings, respond to promotions and update their records.
Extensive revenue management capabilities using rental rates cards that dynamically vary the rental rates based on three criteria. Manage your rules regarding length of stay and check-in and out days.
Within the back office module is a comprehensive, double-entry accounting package that can handle multiple companies and currencies with additional functionality built specifically for the vacation ownership industry.
Every aspect of your resort operation can be controlled and reported on from marketing and sales costs, finance and mortgage collections, loan servicing, maintenance fee billing, guest billing, agent and third party commissions.
As a complete accounting package, users are able to undertake all financial transactions including raising invoices, sending statements, paying suppliers and reconciling bank statements.
The module integrates with all other modules so there is no repetition of tasks and procedures are streamlined.
Through Merlin Software’s accounting functionality you can raise annual maintenance fee invoices, issue via direct mail or email, track and account for all payments, and issue statements and assessments.
Let your owners add and update their personal contact details so you have the latest, up-to-date information when you want to contact them.
Let your owners see exactly what ownership they have with you, when they purchased and how they have used their time in the past
After searching for availability, let your owners make and update reservations using their ownership or make rental bookings within your terms and conditions.
Using your own merchant services, owners can pay their annual fees securely online – with all payments going directly into Merlin’s back office accounting module.
Merlin’s set-up module makes it easy to set up your resort business, marketing programmes, sales contracts, reservations and accounting in one place.
Speed up all your processes with a range of wizards that makes it easy and efficient to add new content to your site within the software.
Use Merlin’s Set Up Wizards or for super users access the complete set of building blocks to configure the system to your custom requirements with Merlin’s project management team only a click away to assist you.
Easy to promise, but Merlin delivers with 24/7 support from a customer services team which regularly achieves 90% satisfaction levels. Support is handled via Skype, email, online chat and good old fashioned telephone.
It all starts with successful training and Merlin provides both on-site and online training depending on the needs of our clients. Details system operation and inline manuals are available for every process.
Merlin’s database servers are co-located in a secure data centre operated by RackSpace Limited in London. The security provided is at the highest level of industry standards. All data sent and to and from Merlin is encrypted and secured using secure socket layers and the site is authenticated by Thawte.
Merlin is a hosted service based on an Application Service Provider (ASP) business model where the software application is served across the Internet to users. No servers are required – just workstations with internet access. Merlin servers use the latest MS Windows Server Software as the operating system and run Internet Information Service (IIS).