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January Enhancement Release Date Set

January enhancement release date set

The next Merlin Software for Vacation Ownership enhancement release will take place on Sunday, January 29. We will be updating the Merlin Live Server and releasing these important enhancements, which we believe, will continue to improve our users' Merlin experience.…

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Recognizing Computer Security Day

Recognizing Computer Security Day

Today is Computer Security Day - a time to recognize that while technological advancements are great they have also brought with them their own concerns about computer privacy and security. Started back in 1988, the aim of Computer Security Day…

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New Video Introduces Merlin Classic

New video introduces Merlin Classic

A new 5-minute video has been launched by Merlin Software which provides a quick and easy introduction to Merlin Classic - the company's original and comprehensive software solution for enterprise resorts. The video explains how Merlin Software, which is based…

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Project Manager Joins The Merlin Team

Project manager joins the Merlin team

Merlin Software is delighted to announce the appointment of Greg Kasfikis to the role of project manager and business analyst. Greg has been involved with the online industry for eight years - first as a web developer and then later…

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It’s Good To Talk With Merlin Live Chat

It’s good to talk with Merlin Live Chat

They say it’s good to talk – and at Merlin Software we have to agree. So we recently launched a live chat facility for our clients, provided by and aptly named TAWK.

The aim was simple: To improve the customer service we provide by offering instant live chat support directly from any Merlin page.

Live chat directly from a webpage is a tool that is offered by many larger companies, but we believe Merlin Software is the first and only timeshare software provider to offer this service.

And it’s easy for users to access. They simply click the TAWK parrot icon found on every Merlin page.

 

So why have we launched live chat?
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My Plans For Merlin Software

My plans for Merlin Software

My plans for Merlin Software and the future of the timeshare industry are two topics I am often asked about and, as we enter 2016, it is probably a good time to share my thoughts with you.

As far as our own prospects for the coming year are concerned it is already looking good with several new clients in the pipeline.

We also have a number of existing clients requesting refresher training due to staff turnover and assistance in using Merlin’s many new features that were released last year.

Looking back on 2015, we shifted our focus over the last half of the year, concentrating on our mission and core values.

This meant ensuring we delivered an exceptional experience to each client when interacting with us with our ‘It’s all about you’ program. Survey results show that we are making considerable progress with this.

In 2016 we will extend this with two exciting service initiatives which are currently being trialed and which we will launch in the first quarter of 2016.

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