Merlin Software for Vacation Ownership has completed the installation of its Merlin Software for HOA Resorts at Holiday Vacation Condominium, Cape Cod’s premier timeshare resort. This is the second installation of the purpose-built software by a home association-run resort since…
My plans for Merlin Software and the future of the timeshare industry are two topics I am often asked about and, as we enter 2016, it is probably a good time to share my thoughts with you.
As far as our own prospects for the coming year are concerned it is already looking good with several new clients in the pipeline.
We also have a number of existing clients requesting refresher training due to staff turnover and assistance in using Merlin’s many new features that were released last year.
Looking back on 2015, we shifted our focus over the last half of the year, concentrating on our mission and core values.
This meant ensuring we delivered an exceptional experience to each client when interacting with us with our ‘It’s all about you’ program. Survey results show that we are making considerable progress with this.
In 2016 we will extend this with two exciting service initiatives which are currently being trialed and which we will launch in the first quarter of 2016.